81,650
TOTAL NO. OF EMPLOYEES
5.85
CLIENT SATISFACTION RATE IN FY24 VIS-À-VIS 5.74 IN FY23
598,698
TOTAL NO. OF CSR BENEFICIARIES
28%
TOTAL PROCUREMENT FROM MSME (FROM INDIA)
People
We are committed to empowering our employees to thrive in a dynamic and evolving business environment, driving engagement, productivity, and long-term success.
MATERIAL ISSUES
- Employee well-being and experience
- Diversity, equity, and inclusion
KEY RISKS
- Resource retention
- Resource fulfilment
SDG IMPACTED
We offer a unique employee value proposition (EVP) to our people, designed to create a future ready workforce with a digital mindset while offering them growth opportunities, a people-centric culture, and rich employee experience. Apart from embodying a compelling brand identify, our EVP is strategically crafted to attract, retain, and engage top talent, aligning seamlessly with the Company’s strategic goals and values.
Our EVP is structured around four key pillars
TALENT-GROWTH OPPORTUNITIES
With a global presence in 20+ sectors, 100+ technologies, and 38 nations, we provide our employees ample opportunities for career growth and development. Our career framework, ‘My Career My Growth’, ensures career progression and top talent development for all our employees. We foster a culture of continuous learning, providing resources and support for employees to expand their knowledge and expertise, ensuring they remain agile and adaptable in the evolving workplace.
PEOPLE-CENTRIC CULTURE
Steeped in the ‘Future of Work’ ethos, our workplace is characterized by collaboration, inclusivity, and respect. We value diversity and promote a supportive environment where every employee's voice is heard, ideas are welcomed, and contributions are recognized. Our focus on inclusivity extends to embracing flexible work arrangements, promoting work-life balance, and providing wellness programs that prioritize employee well-being.
RICH EMPLOYEE EXPERIENCE
We strive to create a rich and fulfilling employee experience that aligns with the expectations of the future workforce. Our EVP includes competitive compensation and benefits packages designed to attract and retain top talent. Flexible work arrangements enable our employees to manage their work schedules effectively, ensuring productivity and satisfaction. Additionally, our commitment to employee well-being is reflected in our wellness programs and initiatives aimed at promoting physical, mental, and emotional wellness.
COMPELLING BRAND
Our EVP is reinforced by our compelling brand identity, which embodies innovation, trust, and social responsibility. Our reputation for excellence, client successes, and dedication to social and environmental sustainability contribute to our attractiveness as an employer of choice. Employees take pride in being part of LTIMindtree's journey and contribute to our continued success through their passion and expertise.
In FY24, we calibrated our hiring strategy in response to market dynamics, focusing on fulfilling internal demands and selectively hiring externally. Our applicant tracking system was enhanced to improve the candidate experience and prevent impersonation in the hiring process. We also piloted new sourcing methods using various social media platforms to tap into talent.
15,593
EMPLOYEES HIRED GLOBALLY IN FY24
Our University Liaison & Early Career Hiring program emphasized talent transformation by integrating industry-ready skilling with academic curricula in partnership with our business units through the ‘Campus Full Potential’ program. This talent development partnership was anchored throughout the year, demonstrating our early career engagement with the academia, with students, and faculties. Through our taskforce, we gave special attention to the onboarding of freshers on schedule, in phases.
500
ENGAGEMENTS WITH TOP 100 SCHOOLS TO ESTABLISH OUR BRAND AS AN EMPLOYER OF CHOICE
We kept a strong focus on direct sourcing for key CXO hires and had a high retention of talent, with less than 2% exiting the organization within a year. We also spent quality time consolidating partnerships with key stakeholders to develop relationships of mutual trust and respect.
51%
DIRECT HIRING FOR LEADERSHIP ROLES AGAINST TARGET OF 45%
At LTIMindtree, we are dedicated to promoting diversity, equity, and inclusion (DEI) throughout our organization. Inclusion, for us, translates into Respect, Belongingness, Empowerment, and Progress for all.
Our DEI efforts are focused on five key areas
ETHNICITY/NATIONALITY
We value the diverse cultural backgrounds and experiences that our employees bring to the table. We believe that this diversity enriches our workplace and drives innovation.
DISABILITY INCLUSION
We are committed to creating an accessible and inclusive workplace for all our employees, including those with disabilities. We provide reasonable accommodation and have initiatives in place to ensure that our employees with disabilities can perform their jobs effectively.
GENDER EQUITY
We strive to ensure equal opportunities for all genders at LTIMindtree. We have policies and programs in place to promote gender equity in our workplace.
LGBTQ+ INCLUSION
We are committed to creating a safe and inclusive environment for our LGBTQ+ employees. We have policies in place to protect our employees from discrimination based on sexual orientation or gender identity.
VETERANS SUPPORT
We value the unique skills and experiences that veterans bring to our organization. We are instituting programs to support the integration of veterans into our workforce.
These areas form the core of our commitment to creating an inclusive environment, and this commitment extends to our workforce, workplace, and the world, including our customers, partners, vendors, and communities.
To further diversity and inclusion, we have established DEI councils in three key geographies: the Americas, Europe, and India. These councils are composed of senior leaders from various functions, who collaborate to create meaningful impact while taking local nuances into account.
30.69%
OF THE WORKFORCE ARE WOMEN
29.15%
OF EMPLOYEES HIRED AS A RESULT OF DEI INITIATIVES IN FY24 BELONGED TO DIVERSE GROUPS
DEI initiatives
At LTIMindtree, our approach to DEI is holistic, encompassing people, processes, and policies. Some of our key initiatives in this area include:
LEADER ADVOCACY
Our leaders champion various causes and advocate for DEI in the workplace. They serve as role models for the entire organization, and our DEI council members work on the ground to create meaningful impact.
BUILDING AWARENESS AND DEI ENGAGEMENTS
We raise awareness of DEI issues throughout the year by celebrating occasions such as Women’s Day, Pride Month, and the International Day for Persons with Disabilities. We have established Employee Resource Groups, such as Athena for Women and TogetherWithPRIDE for LGBTQ+ inclusion, as well as smaller focused groups like Women in Tech, DIWA, Stellar, and the Champion’s network. We also maintain a DEI microsite and virtual learning page for dedicated DEI content.
NEW JOINER ASSIMILATION
All new joiners undergo a DEI awareness session to imbibe the organization’s commitment towards fostering DEI at the workplace.
BEST-IN-CLASS POLICIES & EQUITABLE BENEFITS
We constantly review our policies to ensure that they are up-to-date and inclusive. Our policy language is gender-neutral, and our insurance policy is LGBTQ+ friendly, covering partners. We have established a DEI policy, an Equal Opportunity Policy, a Prevention of Sexual Harassment (POSH) policy, a Reasonable Accommodation for Persons with Disabilities policy, and Assistive Benefits policies.
FACILITIES/WORKPLACE
Our facilities and workspaces are designed with inclusion in mind, featuring ramps, gender-neutral toilet facilities, creche facilities, Baby’s Day Out, lactation rooms, and more. We are constantly updating our digital infrastructure to be more accessible.
LEARNING & SENSITIZATION
These initiatives cover areas such as unconscious bias, women programs, LGBTQ+ sensitization, disability sensitization, and so on. Women programs include Women Tech-Trailblazer for entry-level to mid-management, EmpowHER for senior women leaders, Womb-to-World for expecting mothers, Aspiring Architects, etc.
ROBUST SYSTEMS AND ANALYTICS
We are integrating DEI needs in all processes. For example, we are including ‘Others’ as a gender option, supporting ‘Preferred Name’, etc. We also have a voluntary DEI self-identification system. Our DEI Data Dashboard allows us to get a view of the workforce diversity with various filters to understand and take data-driven interventions.
142
SELF-IDENTIFIED PEOPLE WITH DISABILITIES IN THE WORKFORCE
98
SELF-IDENTIFIED LGBTQ+ EMPLOYEES
86
SELF-IDENTIFIED VETERANS IN THE WORKFORCE
DEI awards in FY24
India Workplace Equity Index Silver Award
FOR WORKPLACE LGBTQ+ INCLUSION
FIRST RUNNER-UP IN THE
Best Employer for Persons with Disabilities
AWARDED BY ASSOCHAM
RECEIVED 3 AWARDS AT THE PRESTIGIOUS BOMBAY CHAMBERS DEI AWARDS 2023
First Runner-Up
FOR DISABILITY CONFIDENCE & INCLUSION
Second Runner-Up
FOR LGBTQIA+ INCLUSION
First Runner-Up
FOR DEI CHAMPION
CONFERRED THE ECONOMIC TIMES AWARD FOR
Best Organizations
for Women 2023
RECOGNIZED BY DIVHERSITY AWARDS IN TWO CATEGORIES
Top 20
IN RETURNEE PROGRAMS FOR WOMEN
Top 5
IN INNOVATE L&D PROGRAMS FOR WOMEN
RECOGNIZED AS THE
Best Firm for Women in Tech
BY ANALYTICS INDIA MAGAZINE
Throughout FY24, several engagement events and people programs were held across all regions in LTIMindtree. Engagement events that saw robust employee participation were Employee Appreciation Week, Festive Celebrations, Halloween Event and annual sport event. Together with DEI initiatives, we celebrated International Women’s Day across all locations and townhalls. HR open house connects, virtual HR hour connects, and financial planning webinars were organized. Location-specific cultural events and modifications in corporate policy in response to the employee needs were undertaken in the US, LATAM, Canada, Europe and EMEA to support employees of the respective regions.
REWARDS AND RECOGNITION
LTIMindtree prides itself on nurturing a performance-driven culture, with the Rewards and Recognition program, iWin, at its core. iWin is a well-established and robust program aimed at acknowledging and celebrating talent across the organization, covering over 50% of LTIMindtree’s workforce.
iWin promotes excellence and positive reinforcement through a variety of award categories and award cycles. These categories include Continuous, Individual, Team, and organization-wide awards, recognizing both short-term and long-term achievements.
Monthly or quarterly individual awards highlight employees embodying core values, while squad awards commend outstanding team efforts. The annual awards ceremony honors consistent, year-long performance.
The program also aims to create a culture of appreciation and peer recognition. A recent addition to further enrich LTIMindtree's appreciation culture was the global launch of ‘Thank You Thursday’, where employees are encouraged to acknowledge exceptional contributions of their peers and colleagues.
Corporate social responsibility
Through our engagement with local communities in specific areas of education, empowerment, environment, health, and others in collaboration with our partners, we seek to promote inclusive growth and build resilient, sustainable communities.
MATERIAL ISSUES
- Community development
KEY RISKS
- ESG
SDG IMPACTED
KEY FACTS
598,698
TOTAL NO. OF CSR BENEFICIARIES FOR THE YEAR ENDED MARCH 31, 2024*
21
TOTAL NO. OF PROJECTS
57
TOTAL NO. OF NGO PARTNERS
52
TOTAL NO. OF ASPIRATIONAL DISTRICTS
*The total no. of CSR beneficiaries as at March 31, 2024 (cumulative) w.r.t baseline year FY19 is 1,598,698
FOCUS AREAS
EDUCATION
ENVIRONMENT
EMPOWERMENT
HEALTH AND NUTRITION
We are helping transform education for children and young adults by providing inclusive support and facilities for early learning, bridge courses, smart and virtual classrooms, ICT training, and improved facilities in rural schools.
362,724
BENEFICIARIES ACROSS INDIA
1,563
CLASSROOMS TRANSFORMED
3,983
TEACHERS TRAINED
DIGITALIZATION/STEM
Through experiential science education that goes beyond classroom learning, this project implemented across eight states, aims to equip students, particularly those from underprivileged backgrounds and government schools, with essential STEM skills and digital literacy. Interactive workshops, laboratory activities, and practical applications spark creativity, cultivate a deep understanding of scientific concepts, and thus generate better outcomes.
273,803
SCHOOL STUDENTS WITH IMPROVED COMPREHENSIVE ABILITIES
THE IT/ITES SKILLS PROJECT
This initiative aims to provide comprehensive skills training in various IT/ITeS fields, including software development, AI/Python, Core Java, and other relevant sectors, and thus equip underprivileged youths with industry-relevant skills across eight states so that they can pursue a career in IT and IT-enabled services sectors. We collaborate with educational institutions, industry experts, and our extensive network of partners to design and deliver comprehensive training programs that meet the evolving needs of the IT/ITeS industry. Our trainers are experienced professionals who provide guidance, mentorship, and hands-on learning experiences to maximize the potential of each participant.
1,699
UNDERPRIVILEGED YOUTHS BENEFITED
EDUCATION SCHOLARSHIP
This scholarship, which has proved to be one of our most impactful projects, aims to fulfil the educational needs of deserving students by providing financial assistance, skills training, and academic support, enabling them to pursue higher education. Implemented in Tamil Nadu and across India, the project caters to students from disadvantaged backgrounds, including those with disabilities, and addresses their specific needs. The tailored training programs focuses on both academic and practical skills development. The project also works through collaborations with educational institutions and community organizations, thus leverages collective resources to amplify impact and reach a wider network of students.
498
STUDENTS BENEFITED
INFRASTRUCTURE
In order to provide infrastructure facilities for underprivileged students to better educational outcomes, this project encompasses the completion of hostel construction and the renovation of rural school infrastructure, including classrooms, toilets, and water supply systems. By investing in the development and enhancement of infrastructure, we strive to create an enabling learning environment in rural schools in Odisha and Karnataka, reduce barriers in the educational journey and facilitate effective teaching and learning experiences. By upgrading facilities such as toilets and water supply systems, we aim to enhance hygiene standards and promote a healthy educational environment. We collaborate with local communities, educational institutions, and relevant stakeholders.
650
STUDENTS BENEFITED WITH BETTER LEARNING ENVIRONMENTS
PEDAGOGY/GRADE LEARNING/FOUNDATION SKILLS
It is imperative to acquire fundamental skills in literacy and numeracy for school students for their academic success and future growth. This project, implemented across four states, provides them with the necessary tools and support to excel in their educational journey. Various strategies, including Early Childhood Care and Education (ECCE) programs, bridge courses, smart classrooms, and reading initiatives, help create a strong foundation during the early years of a child's education, fostering their cognitive, social, and emotional development. While bridge courses play a pivotal role in bridging learning gaps, targeted instruction and focused support help address individual learning needs. We establish libraries, organize book drives, and conduct reading sessions to foster a love for reading and improve comprehension abilities, across 4 states.
63,344
STUDENTS BENEFITED
Through our focused initiatives, we enable the empowerment of disabled individuals and rural women, who are given vocational training in data entry, sewing, and tailoring. We also provide IT skill training for marginalized youth, support artisans, and train underprivileged youth to make them employable with steady incomes.
10,342
BENEFICIARIES ACROSS 15 STATES
40%
OF THOSE PROVIDED SKILL TRAINING ARE SELF-EMPLOYED
INR 15,000
AVERAGE MONTHLY INCOME EARNED BY THOSE WHO RECEIVED LIVELIHOOD TRAINING
DISABILITY INTERVENTIONS
We undertake a host of disability interventions across India to provide holistic support and opportunities for People with Disabilities (PwD). Through our healthcare, education, therapy, livelihood, and social security programs, we go beyond providing assistance to promote inclusivity and rehabilitation, thus enabling individuals to lead independent and fulfilling lives. Our activities under this project include the construction of inclusive parks, creating accessible spaces that foster recreation and social interaction, providing specialized treatment for conditions such as thalassemia and clubfoot, and ensuring individuals receive necessary medical support for specific requirements. We work closely with local communities to develop support networks and ensure equal opportunities for PwD. We also emphasize skills development and promote active participation and recognition of people with special needs.
26,123
PEOPLE WITH DISABILITIES BENEFITED
1,704
CHILDREN ABLE TO TAKE FIRST PAIN-FREE STEPS
ART & HANDICRAFT SKILLS
We support artisans across six states in forming clusters and producer Company through upskilling, marketing, and integration into the value chain. By providing training and capacity-building programs, we equip artisans with the knowledge and skills needed to create high-quality products that meet market demands. Through strategic collaborations and partnerships, we facilitate their access to wider markets and distribution channels, ensuring sustainable growth for their businesses. By enhancing design capabilities, improving digital connectivity, and fostering financial literacy among artisans, we empower them to make informed decisions and seize opportunities for growth. Furthermore, our project focuses on bolstering the brand presence of artisans, enabling them to showcase their unique products and stories to a broader audience through targeted marketing initiatives and promotional campaigns.
4,900
RURAL ARTISANS UPSKILLED
70%
OF THEM ARE SELF-EMPLOYED
LIVELIHOOD SKILLS & ULTRA POVERTY ERADICATION
This initiative across seven states of India aims to empower various disadvantaged groups, including PwD, rural women, and underprivileged youth. Through comprehensive vocational skills training, we provide these individuals with the necessary tools and opportunities to acquire livelihood skills and income generation capabilities. Our diverse training programs encompass a wide range of fields, including data entry, sewing, tailoring, embroidery, computer skills, dairy farming, sericulture, fashion designing, beautician skills, medical lab technology, as well as English and soft skills training.
2,298
MARGINALIZED INDIVIDUALS RECEIVED VOCATIONAL TRAINING
MANUFACTURING/INDUSTRIAL SKILLS
We are equipping underprivileged youth in Maharashtra and Telangana with job-ready skills specifically tailored for blue-collar positions within nearby industrial clusters. The project aims to bridge the gap between education and employment by providing comprehensive training programs that align with the specific demands of the manufacturing and industrial sectors. Our curriculum encompasses a wide range of job roles within manufacturing and industrial sectors, including but not limited to assembly line work, machine operation, quality control, logistics, and maintenance. We collaborate closely with industrial clusters located in the vicinity to align our training programs with their specific workforce requirements.
900
YOUTHS TRAINED, NOW EARNING INR 13,000 PER MONTH
COMMUNITY DEVELOPMENT
This comprehensive integrated rural development program encompasses 11 villages in Gujarat, aiming to uplift the lives of farmers and youths, foster learning opportunities, improve health conditions, reduce migration, and ultimately make these villages self-reliant. Through targeted interventions and capacity-building initiatives, we aim to equip individuals with agricultural techniques, modern farming practices, and entrepreneurial skills that enable them to thrive in their local environment. Health is another key aspect of our Community Development project. We promote healthcare awareness, organize medical camps, facilitate access to healthcare facilities, and implement preventive measures to address prevalent health challenges in these rural areas. We also aim to reduce migration by creating viable economic opportunities within the villages.
22,283
PEOPLE ACROSS 11 VILLAGES IN GUJARAT
Through several initiatives targeted at environmental protection, we promote sustainable agriculture, protect coastal mangroves, install solar-powered farming solutions, engage communities in environmental education, and facilitate natural resource management for holistic development. We are also implementing a smart waste management system for zero waste at cricket stadiums across the country.
165,683
BENEFICIARIES OF ENVIRONMENT-RELATED INITIATIVES ACROSS 11 STATES
55,179 KL
CLEAN WATER POTENTIAL CREATED THROUGH THE BUILDING OF 10 CHECK DAMS
12,520 acres
TOTAL AREA PLANTED
52.42 Kw
SOLAR POWER GENERATED AT 11 SCHOOLS AND 28 ANGANWADI CENTERS
TREE-TINGS
Through this project, implemented across eight states, we aim to promote sustainable agriculture by integrating trees on farmlands and advocating for chemical-free farming practices. Our project is driven by the goal of increasing farmer incomes, ensuring environmental protection, and achieving carbon neutrality through various carbon sequestration activities. By integrating trees into farmlands, we enhance biodiversity, improve soil health, and mitigate the impact of climate change. Carbon sequestration activities implemented through our project play a vital role in mitigating greenhouse gas emissions, contributing to our collective efforts towards achieving carbon neutrality.
24,423
PEOPLE BENEFITED
12,000 acres
OF AREA PLANTED
MANGROVES
The Mangroves project in Maharashtra, West Bengal and Odisha focuses on the protection and restoration of mangrove forests along India’s coastlines. Through the project, we aim to create incentives for local communities to safeguard these vital ecosystems, which provide essential services such as blue carbon sequestration. Additionally, we promote mangrove plantations to enhance the resilience of vulnerable coastal populations. We work closely with these communities, engaging them in sustainable practices, providing them with the necessary resources to protect and conserve mangroves. Through awareness and capacity building, we are also trying to develop a sense of ownership and responsibility among the local stakeholders.
28,047
PEOPLE BENEFITED
FOREST BIODIVERSITY
The Forest biodiversity project in Maharashtra, Chandigarh and Odisha aims to promote environmental education, biodiversity conservation, and climate resilience through community engagement and partnerships with local institutions. One of our primary objectives is to reduce greenhouse gas emissions and improve health by distributing improved cookstoves to low-income households. The project also emphasizes the restoration of natural resources, recognizing the importance of preserving and rehabilitating ecosystems. Through collaborative efforts with local communities, we work towards the conservation of biodiversity, including the protection of endangered species and the restoration of forest habitats.
97,228
PEOPLE BENEFITED
COMMUNITY SOLAR
The Community Solar project, implemented across five states, focuses on installing solar-powered solutions for lighting, irrigation, and cold storage. The primary goal is to reduce carbon emissions, conserve water resources, and empower small farmers with access to renewable energy. Through the installation of solar-powered lighting, we bring reliable and efficient lighting to communities, extending their working hours and enhancing safety. By providing small farmers with access to reliable irrigation through solar-powered irrigation, we empower them to enhance their crop yields and improve their livelihoods. In addition, our project focuses on the installation of solar-powered cold storage facilities that reduce wastage and ensure longer shelf-life for agricultural produce. We also install solar-powered biodigesters that effectively manage human waste from armed forces stationed at high altitudes and glaciers.
2,694
PEOPLE BENEFITED
10,000 kg
SOLAR POWERED COLD STORAGE CAPACITY CREATED
WATER CONSERVATION
The Water Conservation project being run in four states recognizes the critical importance of water as a finite resource and the need for its efficient utilization in agriculture. Through a range of key activities, we aim to address water scarcity challenges and improve water management practices. One of our primary activities is the construction of farm ponds for rainwater harvesting and irrigation. In addition to rainwater harvesting, the project focuses on implementing soil and water conservation measures. By employing techniques such as contour plowing, terracing, and bunding, we minimize soil erosion, retain moisture in the soil, and promote groundwater recharge. In recognition of the importance of agroforestry in promoting stable incomes and sustainable land management, we are integrating trees and shrubs with agricultural crops to create a diverse and resilient farming system.
13,924
PEOPLE BENEFITED
WASTE
This project is a pioneering initiative undertaken at the M. Chinnaswamy Stadium in Bengaluru, as part of our commitment to corporate social responsibility. This project aims to address the challenge of efficiently managing the 8 tons of mixed waste generated on match days when the stadium accommodates spectators. By implementing a smart waste management solution, we not only ensure regulatory compliance but also optimize operations, enhance the overall spectator experience, and prioritize safety measures. Stakeholder participation and awareness programs are integral components of this endeavor, fostering a sense of responsibility and engagement among all involved parties.
38,936 KG
TOTAL WASTE COLLECTED
80%
OF WASTE RECYCLED
CARBON ACCOUNTING
The project focuses on facilitating the generation of carbon credits for plantations and similar carbon sink/sequestration projects under a globally renowned carbon standard. Carried out by the LTIMindtree Foundation, the project aims to contribute to environmental sustainability and mitigate the impact of climate change.
The Carbon Accounting project is designed to meet the eligibility, applicability, and mandatory conditions outlined in the applicable methodology of the globally renowned carbon standard. By adhering to these guidelines, we ensure the credibility and integrity of the carbon credits generated through our plantations and other carbon sink/sequestration projects.
270 tCO2e
EMISSION REMOVAL ESTIMATED THROUGH MANGROVE PLANTATION IN FY24
1,067 tCO2e
EMISSION REMOVAL ESTIMATED THROUGH TREE-TINGS PROJECT IN FY24
ESG LABS
We are training and equipping students of IIM Mumbai with cutting-edge data analysis and knowledge in Environmental, Social, and Governance (ESG) practices through this project. We are also aiming to foster knowledge equity in the sustainable supply chain management for LTIMindtree stakeholders through this project. Our primary objective is to nurture and develop future-ready sustainability managers and leaders who will contribute to a more sustainable world. In close collaboration with IIM Mumbai, we have designed a specialized program that encompasses the latest advancements in ESG data analysis and evaluation. Through hands-on training and exposure to real-world scenarios, students and LTIMindtree supply chain partners will acquire the necessary skills to assess and enhance the ESG performance of organizations.
301
SUPPLIER ORGANIZATIONS TRAINED ON BUSINESS ETHICS AND DATA PRIVACY THROUGH 7 TRAINING SESSIONS
Through our initiatives in this focus area, we provide surgeries, follow-up care, and address accessibility and affordability issues in primary healthcare. We support underprivileged children with cancer treatment and caregivers through comprehensive assistance. We also raise awareness and conduct screening camps for congenital heart diseases and cataracts in underprivileged communities.
55,391
BENEFICIARIES ACROSS 13 STATES
7,500
CATARACT SURGERIES CONDUCTED
500
SURGERIES CONDUCTED FOR CONGENITAL HEART DISEASE
97
BONE MARROW TRANSPLANTATIONS
CANCER ACCESS SUPPORT
The Cancer Access Support project in Chandigarh and Maharashtra aims to provide children undergoing treatment and their caregivers comprehensive assistance, encompassing free accommodation, nutrition, transportation, counselling, and education. Recognizing the immense physical, emotional, and financial challenges confronting the children and their families, we try to alleviate the circumstances by offering free accommodation facilities, transportation assistance, counseling and emotional support. As nutrition plays a vital role in health and recovery, the project also provides nutritious meals and dietary support tailored to needs of the children undergoing treatment. At the same time, the project ensures that children receive educational support and continuity during their treatment period. We collaborate with educational institutions and provide resources to facilitate their education, enabling them to maintain a sense of normalcy and continue their academic pursuits.
138
INDIVIDUALS, INCLUDING CHILDREN, BENEFITED FROM CARE AND SUPPORT
GERIATRIC HEALTH
The Geriatric Health project is aimed at providing essential primary healthcare services to marginalized elderly and individuals in need, with a specific focus on addressing accessibility and affordability challenges. Through this initiative, undertaken in Telangana and Uttar Pradesh, our organization is committed to improving the overall well-being and quality of life for the elderly population by ensuring they have access to vital healthcare resources. By partnering with relevant stakeholders and leveraging our expertise, we strive to make a positive impact on the lives of elderly individuals who often face significant health-related obstacles.
22,612
ELDERS RECEIVED ESSENTIAL HEALTHCARE
HEART & EYE SURGERY
This pan India project is a dedicated initiative aimed at providing essential healthcare services to underprivileged individuals suffering from critical illnesses. Through a comprehensive approach, the project focuses on creating awareness, organizing screening and testing camps, and delivering necessary surgeries and follow-up care. This project specifically targets two significant areas of concern – congenital heart diseases in children and cataract treatment for elderly individuals in need. The Heart & Eye Surgery project collaborates with esteemed organizations such as Apollo Hospitals, Aravind Eye Care System, and HelpAge India, leveraging their expertise and resources to achieve our shared goals.
12,153
PEOPLE BENEFITED
Customer satisfaction
Our services have always been associated with consistency, efficiency, and quality, leading to a perpetually high score on Client Experience Index. The reporting period saw steady improvement of client sentiment across metrics and elevated customer satisfaction, which has further consolidated our market standing.
MATERIAL ISSUES
- Data privacy and risk management
KEY RISKS
- Cyber security
- Data privacy
- ESG
SDG IMPACTED
102
CUSTOMERS ADDED IN FY24
We have always focused on delighting our customers with our product variety, innovative work models, effective solutions while maintaining a high quality of delivery with limited downtime and adaptability to clients’ work culture. This year, we recorded high client satisfaction with high response rates above industry average. LTIMindtree received 62% responses, while Industry sees responses around 55-60%. Our clients are delighted with LTIMindtree’s customer centric approach. Our flexibility and adaptability, customer first and partner mindset, leadership responsiveness are appreciated by our clients. 1 in 3 Decision makers/Senior management levels see LTIMindtree from the prism of a strategic/advisory partner, exceeding industry average of ~1 in 4 touchpoints.
The Client Satisfaction rate improved to 5.85 in FY24 from a previous 5.74 in FY23, pointing to our sustained commitment to building long-term strong and strategic partnerships with our clients. We enhanced our scores across the parameters of satisfaction, loyalty, advocacy, and business value.
CLIENT EXPERIENCE INDEX
This year, LTIMindtree’s Client Experience Index (EX) increased by 5 points compared to last year’s score. Our EX score is 3 points higher than the industry benchmark.
The survey saw our clients commend us for our reliability, partnership, responsiveness, commitment, and delivery.
RECOGNISED IN GERMANY
In its December 2023 IT Sourcing Study for Germany by Whitelane Research, LTIMindtree was ranked #2, securing a remarkable overall customer satisfaction score of 80%, notably surpassing the industry average of 74%.
The report ranked LTIMindtree exceptionally in the categories of transformative innovation, account management, service delivery and price level.
CLIENT SATISFACTION (CSAT) SURVEY SCORE**
**MEASURED ON A SCALE OF 1-7
*GAP CONSISTENT BETWEEN SATISFACTION AND BUSINESS VALUE
Supplier sustainability
We believe that suppliers are key partners in creating value for our stakeholders. Our approach to supplier management is that of progressive partnership, with a focus on core business requirements of quality, sustainability, and ethical practices. We have implemented a Global Procurement Process to ensure that our suppliers meet our high standards for sustainability and ethical practices.
MATERIAL ISSUES
- Supply chain sustainability
KEY RISKS
- Resource retention
- ESG
SDG IMPACTED
28%
OF TOTAL PROCUREMENT FROM MSME VENDORS (FROM INDIA)
OUR APPROACH
COLLABORATION AND ENGAGEMENT
We actively engage with our suppliers, clients, and stakeholders to understand their expectations and concerns. By collaborating closely, we identify areas where sustainability can be integrated into our supply chain.
ENVIRONMENTAL RESPONSIBILITY
Waste Reduction and Recycling
- We promote recycling initiatives across our supplier network. From packaging materials to electronics, we encourage responsible disposal and recycling practices.
- Hardware reuse is a priority. Refurbishing laptops and servers not only reduces waste but also extends the lifespan of valuable assets.
Energy Efficiency
- We work with suppliers to optimize energy usage. From data centers to manufacturing facilities, energy-efficient practices are encouraged.
- In our commitment sustainable practices we have supplier who strive to reduce carbon footprint and promote sustainable practices.
SOCIAL RESPONSIBILITY
Protecting Personally Identifiable Information (PII)
- Talent Acquisition processes involves handling sensitive information. We’ve implemented data protection agreements with our suppliers to safeguard PII.
- Access controls ensure that only authorized personnel have access to employee and customer data.
Diversity and Inclusion
- We believe in an inclusive supply chain. Our procurement decisions consider diversity and promoting equal opportunities.
RISK MITIGATION
Supplier Governance
- We engage 100% of our suppliers on sound practices, including social and environmental responsibility. Ethical conduct and risk planning are non-negotiable.
- Regular assessments help us identify potential risks and address them proactively.
EMPOWERING SUSTAINABLE PARTNERSHIPS
Our commitment to sustainability extends beyond our organization.Through capacitive building engagement conducted by our CSR, we have fostered meaningful engagement with 869 suppliers.