Solutions - LTIMindtree PEGA Partnership
LTIMindtree PEGA Partnership
LTIMindtree has established the Gold Alliance Partnership with Pega and is among the top three Pega Partners in the Middle East region. Based on excellence and co-innovation, the relationship has successfully applied unparalleled know-how in solving digital transformation challenges consistently for leading businesses in the Middle East.
The Middle East is beginning to embrace digitization rapidly and is aggressively approaching digital disruption. Over the last few years, businesses in regions such as Dubai and the Middle East are witnessing greater adoption of new-age technologies including artificial intelligence (AI), analytics, and robotic process automation to stay ahead of the curve, reinvent their business model, and achieve significant operational and cost efficiencies. Nonetheless, there are still critical challenges for organizations in the UAE and the Middle East as they go digital while striving to remain relevant in the evolving market landscape. Some of the challenges include:
- Legacy systems that hamper modernization
- Reluctance for a full-fledged digital transformation
- Internal resistance to change
- Challenges in embracing AI
LTIMindtree has been the trusted partner for global businesses to accelerate their digital transformation journey by driving the necessary change through capabilities in Pega implementation. We have helped clients realize substantial synergies by leading sophisticated digital integration and digitizing core processes. Our experts focus on transforming the customer experience by leveraging BPM, customer services, RPA, and decision-making while ensuring enterprises do not lose any business opportunities.
LTIMindtree engages at a transformational level with clients by jointly developing a clear understanding of the top business issues and quantified value of business outcomes. We help organizations become more agile and digital by leveraging our design thinking capabilities to address problem statements. LTIMindtree has created various joint solutions with Pega such as iQiM, Digital lending, Disability claims, and more, with many more in the pipeline.
Industries We Serve
BFS
We leverage deep domain knowledge across the banking,financial services, and Islamic banking verticals, covering the length and breadth of banking products and services in the Middle East.
Insurance
We have enabled oil and gas companies to improve operational efficiencies by providing next - generation services and solutions across upstream, midstream, and downstream functions.
Public Sector
We empower the public sector to achieve outcomes through superior operational efficiency and seamless customer and employee experience. Top public sector departments have leveraged a range of tailored Pega solutions to improve their service delivery to their constituents.
Manufacturing
Our wide range of services and expertise across the manufacturing lifecycle has enabled us to co-createdisruptive solutions with Pega. These have been vital to ensuring regulatory compliance and exceeding customer expectations.
Key Solutions
Quality Incident Management for Manufacturing Industries
A comprehensive, intent-led automated solution built on the Pega Infinity platform that bridges the digital gap in Manufacturing Quality Management processes. iQiM does this by defining and standardizing Quality Incidents handling across the manufacturing value chains and supporting various personas, including OEMs, suppliers, and quality managers.
iQiM leverages cognitive assistance, improves compliance, drives collaboration, and enforces SLAs to enhance the overall quality processes across the manufacturing lifecycle. The solution includes:
- System generated documentation
- Dashboards and data visualizations for quality managers and the triage team
- Direct capture of evidence into the system
- Customizable processes, sample templates, and assisted CAPA processes through automation of Industry Standard Cause & Effect analysis techniques (CARS, Fishbone, and 8Ps)
Insurance Sales and Services
Reduce the turnaround time and increase efficiencies and customer experience with the Ruletronics solution for Disability Claims Management. We help ensure that you leverage the true potential of the Pega Digital Process Automation platforms. By managing the end-to-end Short-Term Disability (STD) and Long-Term Disability (LTD) claims for insurers and Third-Party Administrators (TPA), our solution offers strategies that reduce the claims management lifecycle and decrease disability duration. The solution truly elevates the customer experience by leveraging pre-built guided processes, official disability guidelines, omnichannel communications, e-forms (powered by DocuSign), e-payments via PayPal, Fitbit integration, dashboards, and performance reports.
Certificate of Insurance
Leverage the integrated strengths of Pega and our intelligent automation capabilities to digitize the post-sale policy servicing processes for insurance firms. A robust self-service portal at the core of our solution enables streamlined and automated processing of policy update requests from customers. Leveraging an intelligent Pega Chatbot engine and NLP enables automation of customer queries and FAQs. Pega’s keen multi-channel capabilities offer a seamless shift to Customer Service Representative (CSR) for queries that need human intervention. This intelligent automation significantly enhances customer experience, and using a self-service channel shaves off a substantial chunk of operational expenses for insurance providers.
CLM Accelerator: Digital Commercial On-Boarding
Commercial onboarding can be complex and labor-intensive, often executed offline by middle and back-office teams. This leads to poor customer experience that is further augmented by poor process awareness, multiple sets of documents needed, and prolonged due diligence.
LTIMindtree’s self-service accelerator complements Pega’s customer lifecycle management application by enabling customers to leverage self-serve workflows that elevate the overall experience. The solution offers intelligence on required documents, ensures NLP-led first-time-right data capture, conducts document validation through OCR, and ensures the customer stays informed on the application’s progress. Besides, the solution is easily extendable and can leverage multi-channel support, including customer service, chat services, and more, leading to customer delight.
KYC Remediation Accelerator for Pega®
The Ruletronics KYC Remediation Accelerator enables financial services and insurance firms to simplify bulk remediation of their KYC files. Developed to complement Pega’s industry-leading KYC solution Pega® Know Your Customer strategic application, the accelerator supports the entire remediation process, from importing client data, document collection, entity classification (local and global) to KYC profiling.
We actively leverage robotics-powered Pega capabilities to significantly enhance process efficiencies of bulk remediation by executing fraud checks in the background. Adding a BOT manager to the accelerator presents real-time data processing and can help visualize management consumption using fusion charts.
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