Intelligent AI-Led Operations for Transformative Business Outcomes
LTIMindtree Announces Partnership and Strategic Investment in Voicing.AI

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Customer Experience Reimagined with LTIMindtree’s Hyper-Personalized Contact Center as a Service

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Empowering Business Operations with Insightful Experiences

Overview

In the rapidly evolving digital landscape, traditional business process models must adapt to remain relevant. LTIMindtree’s Platform Operations services embraces an AI-first, tech-driven approach to digitizing business processes, transforming from a mere technology or services partner into a genuine business transformation ally.

With a comprehensive suite of intelligent operations services—including business transformation, enterprise automation, and operations management—LTIMindtree optimizes the total cost of operations by streamlining both technology and operational expenses. By leveraging GenAI, we reimagine processes to build agile, AI-first organizations, enhancing efficiency, reducing costs, delivering timely insights, and ensuring a seamless experience.

Leading the Charge with AI-Led Intelligent Platform Operations Services

Role of AI in BizOps

Discover how intelligence-led platform operations are transforming the business process outsourcing industry by leveraging Generative AI and other modern digital technologies to variabilize costs, enhance experiences, and drive end-to-end digital transformation.
– Krishnan Iyer – Chief Growth Officer, Business Services

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Digital Transformation with CCaaS

Discover how LTIMindtree is transforming business landscapes with its innovative AI-first ecosystem. Explore how cutting-edge AI solutions are redefining business processes, from voice-driven transformations to insightful data analytics.
– Krishnan Iyer – Chief Growth Officer, Business Services

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Our Approach

<span style="display: block; color: #f46e00;">REENGINEER</span> Business Processes

REENGINEER Business Processes

Specialized consulting services to optimize operations, enhance efficiency and achieve strategic business goals.

<span style="display: block; color: #f46e00;">REIMAGINE</span> Automation

REIMAGINE Automation

Discovery and technology-driven process enhancements to streamline operations and propel digital transformation journeys.

<span style="display: block; color: #f46e00;">REPURPOSE</span> Business Operations

REPURPOSE Business Operations

Digitally-enabled ecosystem services to develop self-service operations and transform human agents into smart advisors.

Our Offerings

Contact Center Operations
- Service desk/Help desk
- Loyalty management
- Billing and invoicing services
- Order management
- Provider/Member services contact center
Financial Transformation
- Travel and expense management
- Commerce monetization
- Risk and controls
- Financial planning and analysis (FP&A)

Our Solutions

Amplifying business value by delivering tangible business outcomes with near zero touch operations using intelligent operations services.

LTIMindtree Contact Center-as-a-Service (CCaaS)

Provides hyper-personalized customer interactions by leveraging GenAI capabilities to enhance service delivery

Aspect–IDP

A versatile, plug-and-play solution for processing all types of documents, including structured, semi-structured, and unstructured formats.

Intelligent Invoice Processing

A comprehensive solution for multi-input invoice processing, featuring rule-driven processing, seamless ERP system integration, built-in governance, compliance, and audit control mechanisms.