Product Support and Operations

Overview
Resources

Transformative platform-based support model for great product experiences

The highly commoditized product markets of today diminish the consumer’s ability to differentiate between products based on technology or features. Client retention is a key challenge for enterprises, given the availability of a variety of products on a subscription-based, pay-as-you-use model. This, combined with rapid technology advancement and limited availability of resources, is prompting product firms to balance new product development while sustaining the legacy of existing products.

Product support services play a quintessential role, with consumers now demanding efficient and personalized support. Product experience management is a key driver for successful product organizations. LTIMindtree believes that great product support extends beyond client service and troubleshooting. We help users derive maximum outcomes from the product and help product firms garner deep insights into their product usage.

Our product support and operations offerings are designed to enhance the lifecycle of products and services with analytics-driven support insights, product usage analytics, ML, AI-based technical assistance services, learning, and training services, among others. These solutions effectively combine new-age support methodologies, domain expertise, and a platform-led approach to deliver an exemplary product experience. You gain increased client retention, superior brand loyalty, and top-line revenue growth.

We offer 24/7 extensive product support and managed services through our wide network of shared operations centers. We deliver continuous improvement in product and client experience with the latest cognitive technology solutions, in-house IPs, frameworks, and accelerators. Our clients across the globe have gained significant improvements in their business KPIs, saving up to 40% in operational cost.

LTIMindtree’s product support and operations service portfolio includes:

Production deployment, updates, and upgrades support
Client onboarding and support
Triaging, localization, configurations, customizations, and integrations
Product maintenance and L1 / L2 / L3 technical support services
Channel and pre-sales support

Why LTIMindtree?

Automation-led, platform-based support: Integrating technologies like AI, ML, Robotic Process Automation (RPA), and blockchain with their platform enablers such as ATLAS, RAPID, and Intelyzers
NoOps-based maintenance and support: Ready-to-deploy bots for auto-triaging, auto-remediation, and preventive maintenance use cases
Self-service operationalization: Leveraging advanced AI, chat-bots, and Interactive Voice Response (IVR) automation for superior omnichannel client experience
Outcome-based commercial models: Engagements based on KPIs and business outcomes