Brands are discovering that experience-enhancing conversations are the way to a customer’s heart. These brands are harnessing the true power of conversational AI in the form of chatbots to win customers’ trust and influence employees.
Conversational AI uses cognitive processes, real-time analytics, NLP, and Deep Learning to respond to customers with human-like interactions. Industries ranging from healthcare to retail, banking, telecom, utilities, hospitality, and manufacturing, are discovering that conversational AI can engage customers and employees in meaningful and valuable conversations. Furthermore, the 24×7 availability and scalability of the technology makes it super attractive as a profitable business solution.
Our Conversational AI applications and accelerators learn more about the logic on-the-go from the past customer interactions and personalizes the experience accordingly. Our understanding of implementing and integrating industry-leading platforms like MS Bot framework, Dialogflow, Alexa, Amelia, and LivePerson is in-depth and extensive. Together, they create accurate and intelligent interactions that delight users and deliver noticeable business benefits.
Reach us
Our Offerings
Consumer Engagement
Brand & Marketing | Commerce | Customer Service: LTIMindtree’s consumer engagement conversational AI solutions address queries across all touchpoints for consumers to engage and have a seamless experience – pre-purchase, in-purchase, and post-purchase.
Enterprise Enablement
IT Service Desk | HR Desk | Travel Desk: LTIMindtree’s enterprise enablement conversational AI solutions usher process efficiencies and faster turnarounds across operational activities, resulting in cost reduction and an increase in bandwidth availability.
Conversational AI Capabilities
Consumer engagements
Omnichannel experience - text, voice, IVR, SMS, email, and more
Transactions implemented by conversational bots
Platforms
LTIMindtree has experience working with industry-leading platforms like MS Bot framework, Dialogflow, Alexa, and other platforms like Amelia and LivePerson. Many of our conversational AI implementations integrate with various enterprise systems like Microsoft Dynamics, SAP, Workday, Service Now, Salesforce, Oracle, and Pega.
Mindflow
MindFlow is a comprehensive platform built on MS Bot framework that helps organizations build, customize and orchestrate conversational applications at scale and provides an intuitive interface to optimize the customer experience across channels and devices.
VAK Framework
It helps convert to NLP model across various platforms, including Google Dialog Flow, Microsoft Luis, and Amazon Alexa.
Videos
Conversational AI – Employee Self Service Chabot
LTIMindtree’s employee self-service chat bot facilitates transactions - from applying leave to submitting travel claims, accessing pay slips to knowing resource utilization.
At LTIMindtree, we make conversational AI address the various personas in different channels through advanced technology under the hood. We provide seamless brand-consumer interaction over asynchronous channels like WhatsApp and Apple business chat by enabling conversational AI to work along with live agents by leveraging our integration capabilities.
A Single view of Conversational AI
Get in touch with us to know more about how we can help you with your conversational AI needs
Transform your business today!
Resources
Whitepaper
Conversational IVR: Gateway for customer success - Chapter 1...
Demand for customer success and the decision maker’s adoption of AI and emerging technologies make the biggest impact on organizations. Know more about the pain points in the ...
Conversational IVR: Gateway for customer success - Chapter 2...
Implementing conversational IVR can provide better customer experiences compared to traditional IVR. Read on to know more.
Conversational IVR: Gateway for customer success - Chapter 3...
Know more about understanding the pain points in the conversational AI ecosystem and overcoming the chasm leading to contact center modernization.
The secret ingredient to bringing bots to life
Helping you in the quest for a conversational AI that truly connects with people. Learn more about the art and science of conversation design in this whitepaper.
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