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Cognitive Customer Service
Enterprises recovering from the recent Covid 19 pandemic’s setback are deploying new technologies to address the surge in online usage and service emerging customer needs. For example, physical contact processes are being digitized for scale, resilience, and operational efficiency. In addition, customer service has come in for special attention, where technology modernization can catalyze customer experience, deliver exceptional benefits, and reduce overall costs.
LTIMindtree’s Cognitive Customer Service is ideal for enterprises in the financial services, healthcare, CPG, retail, e-commerce, telecom, utilities, education, hospitality, and travel industries. Global leaders in several of these industries are already leveraging our capabilities in advanced technologies to radically transform their customer support while reducing costs.
Our experience in using conversational AI, NLP, AI, Predictive Analytics, and Deep Learning prepares clients for tomorrow’s demands and problems. Our services deliver a unified experience across channels and eliminates the time spent by customers waiting for live agents. Machine Learning processes improve outcomes by building better knowledge libraries for future use. And, using our ability to interpret customer sentiments and personalizes all interactions, our customers are taking a giant leap into the future of customer support.
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