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Cognitive Customer Service
Enterprises recovering from the recent Covid 19 pandemic’s setback are deploying new technologies to address the surge in online usage and service emerging customer needs. For example, physical contact processes are being digitized for scale, resilience, and operational efficiency. In addition, customer service has come in for special attention, where technology modernization can catalyze customer experience, deliver exceptional benefits, and reduce overall costs.
LTIMindtree’s Cognitive Customer Service is ideal for enterprises in the financial services, healthcare, CPG, retail, e-commerce, telecom, utilities, education, hospitality, and travel industries. Global leaders in several of these industries are already leveraging our capabilities in advanced technologies to radically transform their customer support while reducing costs.
Our experience in using conversational AI, NLP, AI, Predictive Analytics, and Deep Learning prepares clients for tomorrow’s demands and problems. Our services deliver a unified experience across channels and eliminates the time spent by customers waiting for live agents. Machine Learning processes improve outcomes by building better knowledge libraries for future use. And, using our ability to interpret customer sentiments and personalizes all interactions, our customers are taking a giant leap into the future of customer support.
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Case Studies
Whitepaper
Leveraging voice bots over IVR to reduce call volume for an ...
We delivered Smart IVR at scale for consumer support and services, while reducing the total cost of operations by making use of conversational AI.
American realtor identifies the right product to drive conta...
Delivered a post-COVID-resilient and future-ready framework to identify the right-fit Contact center transformation product for the client.
Teledentistry organization uses AI to drive operational effi...
The client’s agents spent 5-7 mins per call for the after-call work of summarizing the call manually. Can AI help drive operational efficiency?
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Revolutionizing customer service with cognitive contact cent...
Businesses are hard pressed to provide superior customer service at a reduced cost of operations. Can AI help?
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