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Customer Service
Turn After-Sales Customer Experience into Strongest Brand Advocator: Redefining Customer Service Delivery Into Memorable Experiences
The quality of your after-sales customer experiences will make your organization forge imperishable and significant relationships with your customers, turning them into your biggest brand advocators. At LTIMindtree’s Customer Experience Advisory, we look forward to building and/or optimizing customer service’s pillars of engagement. We bring comprehensive solutions to propel your organization to catapult beyond your customer’s expectations.
We help you gain a competitive edge with increased brand loyalty, positive brand perceptions, shorter response times, and seamless service at every customer touchpoint. Furthermore, the team will feed into the overall strategy, the trends shaping the industry, and avenues to leverage innovative technologies in pursuit of excellence in after-sales service.
Our team of advisors possesses deep expertise in orchestrating the transformation process to rationalize processes with a customer-centric approach. We seek routes to devise strategies customized for your organization that align with industry best practices.
Customer-Centric Operations
Operational Strategy and Business Transformation
Digital Transformation for Service Operations
Service Journey Mapping and Optimization
Analytics-Driven Insights
