Cloud Operation and Management Services
Cloud adoption is only profitable if the results it delivers are tangible. Rogue IT and disparate cloud initiatives hinder the overall productivity of cloud applications. It is, therefore, crucial to streamline cloud operations and develop proper standards. Management of application design is another key component that enterprises must consider.
LTIMindtree’s Cloud Operations and Management Services are built on an Adaptive Converged Cloud Ops Model powered by a Cognitive Intelligence Platform and Cloud Brokerage Platform. This model helps eliminate skill-based layering in cloud operation, which creates multiple process and execution silos, improves service delivery performance due to fragmentation, and reduces stagnated IT costs due to exhausted labor arbitrage and traditional productivity improvement methods.
Services Offered
- 24X7 monitoring and administration
- Server and OS management on the cloud
- Database design, implementation, and operations
- Storage and backup management
- User and security management
- Billing and chargeback
- Consolidated SLA management and billing
- LOB integration and orchestration
- Next generation operations
Key Features
- Software enrichment operations for event correlation, auto-escalation, automated resolution, predictive analytics and dynamic dashboarding, powered by a Cognitive Intelligence Platform
- 24X7 command-centric, with centralized operations
- A purpose-built cloud-agnostic hybrid solution, with a focus on developer productivity and self-service, powered by Cloud Brokerage Platform
Proven cloud aggregation and management platform, built on a deep cloud services experience
Business Benefits
- Cross-functional L1.5 team to enable faster response time –Lower MTTR
- Key SME to provide direct hyper-care support for critical events
- SIAM Lead to co-ordinate across resolver groups and manage OLAs
- Converged CloudOps has the single point of ownership for all incidents
- Dashboards providing real-time information on a multi-cloud Infrastructure landscape
