Digital ITSM4

Driving digital transformation
With the fourth Industrial Revolution upon us, LTIMindtree’s Digital ITSM4 primes your organization for the digital age. Based on ITIL^®4, it drives the design, setup, and operationalization of service management practices, setting up of ITIL^® processes, and the ITSM function for process governance and management.

Digital ITSM4 steers the shift from traditional process-led delivery to a value-oriented delivery based on ITIL^®4, ensuring value co-creation across IT teams in the organization. It matures the ITSM processes and sets the foundation for the adoption of LTIMindtree SIAMNxt (LTIMindtree’s NextGen service integration and management framework).

Our Approach

LTIMindtree Digital ITSM4 has ITIL®4 aligned

• Blueprints for policies, processes, and roles.
• Design and operationalization of policies and processes by our service management consultants addressing your organization-specific needs and ascertaining gradual adoption of ITIL®4.
• ITSM tools rightly configured in alignment with ITSM processes by our tools experts.
• Our ITIL®4-certified/trained process managers will steer effective governance and management of your service management organization with a focus on customer experience.

Digital ITSM4 Services

• ITSM Design and Consulting Services: We design or refine and operationalize ITSM policies, processes, procedures, and controls for your organization as per ITIL®4 catering to traditional, hybrid, cloud, and other new-age delivery models.
• Cloud Service Management (CSM) Adoption Consulting Services: We offer consultation to help organizations mature their traditional ITSM and adopt Cloud Service Management (CSM) with the right set of policies, processes, tools, and the overall ITSM function in alignment with ITIL^®.
• ITSM Run and Evolve Services: Our services focus on transforming customer experience through effective ITSM governance, ITIL^® process management, and service management tool administration and support across the traditional, hybrid, cloud, and other new-age delivery models.

Differentiators

• Enabler for value-oriented service delivery, focused on customer experience.
• Ready-to-adopt ITSM processes and tools.
• Agile and smooth adoption of ITIL^®4.

Business Benefits

• Clearly identified value-generating process activities, driving cycle time improvement and reduced OPEX.
• Value co-creation, ensuring that value generation is a collaborative activity across all IT teams.
• Matured ITSM processes with effective process governance and management, setting up the foundation for SIAM and/or Enterprise Service Management Framework.
• A service value chain that focuses on business services and customer outcomes, driving customer experience transformation.