ElevAIting Outcomes – Engineering Tomorrow’s Enterprise
The future doesn’t wait, and neither can enterprises. To stay ahead, businesses must adapt to new challenges and opportunities as they emerge. As a leading technology consulting and services company committed to delivering innovative solutions to its clients, we have a responsibility to innovate and disrupt. Today, we are building world-class solutions with the help of robust technologies to give rise to a timeless enterprise.
LTIMindtree is the Launch Partner for ServiceNow’s Agentic AI
LTIMindtree X ServiceNow Advantage
At Knowledge25, we will demonstrate how organizations can use agentic AI to drive automation and efficiency. Join our thought leaders to understand how you can enrich your employee value proposition, streamline and automate your IT, better connect with your customers, and build newer capabilities to deliver value.
NZTM - Near Zero Touch Migration
Cloud Automation Solution
Agentic Central
Voicing AI
AI Smart Underwriter
Now Assess 360
Amarnath Juluri
Mukesh Gupta
Harshgautam Singh
Theater Session
Automation to Autonomy: ServiceNow’s Agentic AI Revolution in reimagining Workflows across the Enterprise
ServiceNow and LTIMindtree are partnering through the Now on Now program to pioneer cutting-edge Agentic AI use cases that are transforming the way network gets done. In this session, discover how we’re moving beyond traditional automation to deliver truly autonomous, context-aware Agentic Workflows that drive decisions, trigger actions, and drive outcomes powered by native ServiceNow AI Agents. Learn how we solved real-world problems to enable intelligent workflows, improved productivity and drove measurable outcomes
Speaker Details: 
ServiceNow and LTIMindtree are partnering through the Now on Now program to pioneer cutting-edge Agentic AI use cases that are transforming the way network gets done. In this session, discover how we’re moving beyond traditional automation to deliver truly autonomous, context-aware Agentic Workflows that drive decisions, trigger actions, and drive outcomes powered by native ServiceNow AI Agents. Learn how we solved real-world problems to enable intelligent workflows, improved productivity and drove measurable outcomes
Speaker Details:
Ashish Sethi
Platform Innovation & EnablementServiceNow
Mukesh Gupta
Global Sales HeadLTIMindtree
Wednesday, May 7, 2025 | 12:00 PM - 12:20 PM PDT
Breakout Session
Amadeus' Customer Support Transformation: Leveraging ServiceNow CSM for Excellence
Join us to explore how Amadeus leveraged ServiceNow CSM to transform its customer support landscape, driving operational efficiency, harmonizing support processes and delivering exceptional experiences. Amadeus elevated their customer support experience by consolidating customer support tools into single platform - ServiceNow CSM, brought in industry best practices with outside-in innovation. Discover how the partnership between LTIMindtree & Amadeus established a benchmark for elevating the customer support with seamless collaboration and integrations with ITSM
Speaker Details: 
Join us to explore how Amadeus leveraged ServiceNow CSM to transform its customer support landscape, driving operational efficiency, harmonizing support processes and delivering exceptional experiences. Amadeus elevated their customer support experience by consolidating customer support tools into single platform - ServiceNow CSM, brought in industry best practices with outside-in innovation. Discover how the partnership between LTIMindtree & Amadeus established a benchmark for elevating the customer support with seamless collaboration and integrations with ITSM
Speaker Details:
Pavle Subarevic
Ordering, Delivery & Service Solutions Amadeus
Pranay Shah
Senior Director LTIMindtree
Elaine Stewart
Travel and Hospitality LTIMindtree
Wednesday, May 07, 2025 | 1:00 PM - 1:30 PM PDT
Roundtable
Join LTIMindtree for a focused discussion on AI Agents Governance, ERP for IT
Join in for a focused discussion to understand about: 
Join in for a focused discussion to understand about:
- Co-existence and governance of AI agents with ServiceNow
- How to amplify enterprise experience with ServiceNow (partner, employee, customer)
- How ServiceNow is the ERP for IT
Hear from the industry experts, SME and forward-thinking leaders
Speaker Details:
Harshgautam Singh
Global Delivery Head LTIMindtree
Mukesh Gupta
Global Sales Head LTIMindtree
Wednesday, May 7, 2025 | 12:45 PM - 1:45 PM PDT
Speaking Session
Elevating Your Enterprise Workflows with LTIMindtree’s - ServiceNow Agentic AI.
In this evolving digital landscape, LTIMindtree is collaborating with ServiceNow to leverage Agentic AI, helping businesses unlock new levels of agility, intelligence, and innovation. Please join us to know how this partnership is enabling enterprises to stay ahead in a rapidly changing world, equipping our clients to connect IT, Employee, HR, and Customer functions seamlessly, creating a highly autonomous and data-driven enterprise to Streamline tasks and reduce costs with enhanced voice-enabled AI.
Speaker Details: 
In this evolving digital landscape, LTIMindtree is collaborating with ServiceNow to leverage Agentic AI, helping businesses unlock new levels of agility, intelligence, and innovation. Please join us to know how this partnership is enabling enterprises to stay ahead in a rapidly changing world, equipping our clients to connect IT, Employee, HR, and Customer functions seamlessly, creating a highly autonomous and data-driven enterprise to Streamline tasks and reduce costs with enhanced voice-enabled AI.
Speaker Details:
Sriram Krishnaswamy
Sr. Director LTIMindtree
Kunal Jha
Sr. Director LTIMindtree
Wednesday, May 7, 2025 | 2:30 PM - 2:50 PM PDT
Speaking Session
Crafting the future of HR Service Delivery together with First Citizens Bank
First Citizens Bank (FCB) revamped its HRSD processes, addressing inefficiencies stemming from fragmented legacy systems and manual workflows. The complexity of the ecosystem required assessing over 400 HR requirements to optimize HR functions, integrating eight external systems, and executing a phased rollout targeting specific cohorts. The solution resulted in a strong, scalable HR ecosystem for FCB, enhancing user satisfaction and driving operational excellence.
Speaker Details: 
First Citizens Bank (FCB) revamped its HRSD processes, addressing inefficiencies stemming from fragmented legacy systems and manual workflows. The complexity of the ecosystem required assessing over 400 HR requirements to optimize HR functions, integrating eight external systems, and executing a phased rollout targeting specific cohorts. The solution resulted in a strong, scalable HR ecosystem for FCB, enhancing user satisfaction and driving operational excellence.
Speaker Details:
Suzi Dunford
SVP, Director - Human Resources First Citizens Bank
Mukesh Gupta
Global Sales Head LTIMindtree
Tuesday, May 6, 2025 | 11:45 AM - 12:15 PM PDT
Speaking Session
Learn how LTIMindtree transformed its 7000 Projects’ end-to-end journey with SPM
LTIMindtree recently migrated its delivery excellence from a traditional system to SPM. This unified solution, which is scalable and flexible, improved the management of over 7000 projects in terms of user experience, compliance, efficiency, and reporting. It also integrated seamlessly with 14 upstream and downstream systems. The solution brought a unique experience to more than 6,000 users across the delivery community, with key activities around project audits, tracking quality metrics, leadership reviews, and real-time insights on a single system. Another critical success factor is the end-to-end project journey, from creation to invoicing.
Speaker Details: 
LTIMindtree recently migrated its delivery excellence from a traditional system to SPM. This unified solution, which is scalable and flexible, improved the management of over 7000 projects in terms of user experience, compliance, efficiency, and reporting. It also integrated seamlessly with 14 upstream and downstream systems. The solution brought a unique experience to more than 6,000 users across the delivery community, with key activities around project audits, tracking quality metrics, leadership reviews, and real-time insights on a single system. Another critical success factor is the end-to-end project journey, from creation to invoicing.
Speaker Details:
Prabhakar Cherukuri
Sr. Director LTIMindtree
Ritesh Shah
Senior Principal GenAI Architect ServiceNow
Tuesday, May 6, 2025 | 4:15 PM - 4:45 PM PDT
Speaking Session
How LTIMindtree accelerates digital transformation with ServiceNow Impact and AI
Discover how LTIMindtree's transformative two-year digital journey is reshaping the experiences of 90,000 employees. Using Now Assist and Virtual Agent, the company is delivering personalized support to employees. Guided by ServiceNow Impact, it has also maximized platform utilization, enhanced health, optimized ServiceNow solutions, and fostered continuous learning to unlock business value.
Speaker Details: 
Discover how LTIMindtree's transformative two-year digital journey is reshaping the experiences of 90,000 employees. Using Now Assist and Virtual Agent, the company is delivering personalized support to employees. Guided by ServiceNow Impact, it has also maximized platform utilization, enhanced health, optimized ServiceNow solutions, and fostered continuous learning to unlock business value.
Speaker Details:
Prabhakar Cherukuri
Sr. Director LTIMindtree
Raghuveer Moorthy
Customer Success Transformation ExecutiveServiceNow
Thursday, May 8, 2025 | 2:30 PM - 3:00 PM PDT
Crafting the Future of Enterprise Experience for ServiceNow’s NowOnNow Program with Agentic AI
Join LTIMindtree and ServiceNow to explore how we are modernizing the NowOnNow program to scale autonomous experiences across the ServiceNow organization. Our collaboration enhances intelligence and responsiveness, empowering ServiceNow to optimize IT and non-IT workflows while delivering exceptional Gen AI outcomes.
Speaker Details: 
Speaker Details:
Mukesh Gupta,
Global Sales Head
Date & Time: TBC
Venue: TBC
Link: Sessions Knowledge 2025
Crafting the future of HR Service Delivery together with First Citizens Bank
First Citizens Bank (FCB) revamped its HRSD processes, addressing inefficiencies stemming from fragmented legacy systems and manual workflows. The complexity of the ecosystem required assessing over 400 HR requirements to optimize HR functions, integrating eight external systems, and executing a phased rollout targeting specific cohorts. The solution resulted in a strong, scalable HR ecosystem for FCB, enhancing user satisfaction and driving operational excellence.
Speaker Details: 
Speaker Details:
Kim Stewart,
SVP, Executive Director Enterprise Talent Delivery, First Citizens Bank
Mukesh Gupta,
Global Sales Head
Date & Time: TBC
Venue: TBC
Link: Sessions Knowledge 2025
Learn how LTIMindtree transformed its 7000 Projects’ end-to-end journey with SPM
LTIMindtree recently migrated its delivery excellence from a traditional system to SPM. This unified solution, which is scalable and flexible, improved the management of over 7000 projects in terms of user experience, compliance, efficiency, and reporting. It also integrated seamlessly with 14 upstream and downstream systems. The solution brought a unique experience to more than 6,000 users across the delivery community, with key activities around project audits, tracking quality metrics, leadership reviews, and real-time insights on a single system. Another critical success factor is the end-to-end project journey, from creation to invoicing.
Speaker Details: 
Speaker Details:
Prabhakar Cherukuri,
Sr. Director, LTIMindtree
Ritesh Shah,
Senior Principal GenAI Architect, ServiceNow
Date & Time: TBC
Venue: TBC
Link: Sessions Knowledge 2025
Exciting Offer
Book a 1:1 meeting with our team and get a chance to unlock free consultation worth $50K*.
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Discover: Book a free consultation with our experts to discuss and get in-depth insights on the topic of your choice.
Engage: Stay connected with our experts after the event through our ongoing and exciting workshops.
Unlock customized consultation*: Upon your request, we will continue the dialogue on your requirements. You can also ask for a deep-dive assessment.
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Saving 76.5K Hours and Boosting CSAT to 4.9
Aerospace & Defence Giant Cuts HR Response Time by 70% for 4,800+ Employees
Accelerating Adoption
Have a challenge for us?
Meet our experts during ServiceNow Knowledge 2025 and start your journey of getting to the
future, faster, together with LTIMindtree,
an Elite ServiceNow partner.
