LTI Positioned as a Leader in ISG Provider Lens™ Enterprise Service Management Services and Solutions 2022 Report
Leading global technology research and advisory firm, ISG, has positioned LTI as a ‘Leader’ in its Enterprise Service Management Services and Solutions 2022 report in the ESM Consulting Services quadrant for the US.
Enterprises are incorporating advanced technologies in their workflows and streamlining business processes to enhance their overall performance. They are also increasingly engaging ESM consulting and transformation service providers that can devise ESM solutions to fit their business objectives and cater to their customer requirements as ESM is the new paradigm to operate, integrate, and deliver value.
Ashwin Gaidhani
Lead Author, ISG
“LTI has created a blended strategy with tactical service management as the key focus area, which combines methodologies, frameworks, and proprietary assets to support business consulting, value delivery, and service assurance for digital enterprises,” said Ashwin Gaidhani, Lead Author, ISG.
The report highlights the below strengths of LTI:
- End-to-end capabilities across digital business consulting and transformation:
LTI has led numerous successful ITSM consulting assignments with a strong team of certified ITIL experts and US professionals across industries such as manufacturing, banking, and retail. It has a dedicated team for implementing industry-leading frameworks, reference architectures, and maturity models spanning ITOM, ITAM, and ITSM disciplines. - SM4ConsultNxt consulting package:
ESM consulting and transformation services include strategy consulting, value and framework consulting, industry contextualized consulting, and technology consulting. LTI SM4Assess evaluates adoption, implementation, operationalization, adherence, and compliance for service management, providing clients with a one-stop shop. - Forging expertise and building in-demand competencies through acquired capabilities:
Its latest acquisitions such as Cuelogic have helped enhance LTI’s consulting abilities in AI, cybersecurity, IoT, big data consulting, and software product management through ready-to-deploy tools, accelerators and solutions to optimize process efficiency. As part of a manufacturing conglomerate, LTI is strong in the manufacturing and engineering verticals.
