LTI Recognized as a Leader in the ISG Provider Lens™ Future of Work – Services & Solutions, U.S. 2021 Quadrant Report
LTI has been recognized as a Leader by Information Services Group (ISG), a leading global technology research and advisory firm, in their ISG Provider LensTM Future of Work — Services and Solutions in Managed Digital Workplace Services – U.S. Midmarket 2021 Quadrant Report.
Mrinal Rai
Principal Analyst & Author.
“The pandemic has brought significant changes in the way work and workplace technology is managed. The focus is not just on enabling a digital workplace, securing physical workplaces and employee well-being, but also in ensuring employee growth, learning and technology democratization. LTI’ Canvas and WFx, (Work from Anywhere) services are an answer to these market demands and addresses changing requirements of future workplace, worker, and work. It leverages a number of homegrown IPs, platforms and strong partnerships with technology vendors.” Mrinal Rai, Principal Analyst & Author.
Post-pandemic, there is already a growing trend toward the adoption of the hybrid mode of working, wherein some workers can permanently work from the location of their choice while others can work from the office. This trend is gaining traction because of reliance on workplace technologies that have proved their mettle during the challenging times last year.
While many providers are developing capabilities to secure and enhance physical on-premises office capabilities to improve and foster collaboration, the clients are not just looking at efficient service desk operations but rather at enhanced usage of AI and automation for predictive support. The report evaluates the strength of different service providers that have created an impact in this landscape and highlights LTI’s strength in the following segments:
- Broad service portfolio: LTI covers three broad areas with its digital workplace services: Work, Worker and Workplace. LTI Canvas Workplace covers diverse areas in managing a digital workplace and has a DevSecOps platform for automated enablement and persona-based governance. LTI Canvas Engineering designs and operates the future workplace. LTI’s Mosaic AIOps platform sets up AI-driven IT operations and provides enhanced monitoring, automated healing, and improved IT issue turnaround time. Its Follow-me-IT service provides anywhere, anytime, any device experience. DIA, it’s the company’s AI-powered digital assistant, provides services and FAQ capabilities and integrates with consumer AI technologies such as Alexa.
- Midmarket-specific services: A large portion of LTI’s client base is from the mid-market. It offers its modern device management, user experience, hyper-personalization, virtualization, and collaboration services for the mid-market. It also offers rapid assessments for its clients for its Remote Proximity service that covers device, connectivity, collaboration, and smart services for its clients.
- Automation and analytics: LTI provides strong automation and analytics capabilities leveraging predictive analytics and proactive monitoring through Lakeside and Nexthink solutions. Its automation services can auto resolve up to 15 percent of incidents and can enable users to self-resolve up to 10 percent of incidents. LTI’s Canvas and automation-focused services are best suited for the mid-market clients in the US.
