LTIMindtree’s Integrated Bot Operations Center (iBOC)
iBOC is LTIMindtree’s shared bot support services model that enables you to achieve automation at scale with 24*7 optimized service delivery, continuous improvement, and operational insights, coupled with innovative pricing tailored for your needs.
With more and more organizations transcending beyond RPA towards creating a holistic automation ecosystem, it’s no surprise that the RPA market size constitutes roughly around USD 2 billion and is projected to grow even more than 30% by 2028. Gartner predicts that by 2024, organizations will achieve a 30% reduction in operational costs by combining hyper-automation technologies with redesigned enterprise processes.
The operations team juggles numerous activities such as optimized bot utilization, continuous bot monitoring, regular bot performance reporting, swiftly triaging exceptions resolving incidents, and many more.
However, scaling up comes with its own challenges; especially managing multiple bot operations coupled with uneven workloads and tighter SLAs. Thus, enterprises today are on the lookout to outsource their bot operations to a reliable partner who can manage them completely. That’s where iBOC comes into the picture.
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Key Features
Shared Service Support Model
- SLA-driven L1 & L2 coverage
- Offshore & nearshore
- Customized support window – 8×5, 16×5, 24×7, etc.
Optimised Service Delivery
- In-house tools and accelerators
- Monitoring & reporting with operational insights
- Controlled & managed operations (enabled via platform/product)
Supports All Leading RPA Platforms
- UiPath
- Blue Prism
- Automation Anywhere
- Power Automate
Exclusive Add-ons
- Onshore, weekend & holiday support
- L3 & platform support
- RPAaaS (upcoming)
Innovative Pricing Model (Per Bot/Process)
- Customized value-driven pricing basis 4 key aspects of Bot support service