Maintenance Solutions. Simplified – AI Enabled Maintenance Services

LTIMindtree’s automation-led Guidewire managed services framework leverages our “Operate to Transform” key guiding principles. This includes

• Delivery excellence through high accountability
• Focused user experience through persona-based support model
• Cognitive-driven automation through improved system stability and continuous learnings from the past

This creates a “service” mindset to make improvements continuously and empower customers through self-service capabilities.

The Mosaic Difference

By leveraging Mosaic Automation platform and core implementation accelerators, LTIMindtree aims to shorten time-to-market and reduce the overall TCO. Coupled with our strong insurance domain expertise and persona-based user experience, we ensure high-quality results and improved business outcomes.
LTIMindtree has proven experience using enterprise agile transformation to manage complex production operations for multiple US-based P&C insurers. LTIMindtree has also delivered services in an onsite-offshore model with improved productivity and adherence to predefined quality parameters.

Services Offered

• Managed services covering early warnings, continuous monitoring, self-remediation and automated ticket resolution
• Collaborative demand planning and real-time governance with dashboard reporting
• Discover service patterns and automation opportunities along with monitoring capabilities to predict and prevent incidents
• Exception-based real-time monitoring using event-correlation capabilities
• Process standardization by adhering to Guidewire best practices and conducting walkthroughs, defect prioritization, deployment verification and risk-based test approach
• Guidewire support workbench to build Guidewire accelerators in support, maintenance and testing activities
• End-to-end assurance that goes beyond delivering defect-free applications, accelerate quality engineering, catalyze quality through BOTS and improve user experience

Key Features

• Plug and play solutions for IT automation by leveraging data/ analytics, machine learning and robotics process automation
• LTIMindtree’s automated discovery platform for analysing ticket dump to identifying potential root cause and areas for automation
• AI-driven automated resolution, dispatch and routing
• Effective event correlation and noise deduction
• Self-service chat bots to intelligently automate standard user requests
• Analytics-driven RCA & diagnostics for faster problem solving
• One-touch resolution for standard demand using automation
• In-house built testing solutions to accelerate the process of business functionality, integration, user experience and regression testing using agile testing methodology

Business Benefits

• Improved user productivity through self-service requests and guided interventions
• Improved system stability and reduced manual efforts by identifying opportunities for cognitive automation
• Proactive monitoring and support during business-critical periods
• Greater business value through expedited collaboration and innovation-led quality engineering approach
• Reduction in service tickets through predictive monitoring with increased efficiency and low failure rate in production
• Mitigation of risk through early detection of errors and pro-active prevention techniques