Interactive

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Overview

In today’s fast-paced technology landscape, insurers are trying to address the needs around personalization, optimal journey orchestration, and channel rationalization to get close to their end users.They need to achieve this through a superior, insightful, and customer-driven experience across business units, products, marketing teams, channels, and operational silos.

At LTIMindtree, we keep users at the center of everything and define experiences that are unique, personalized, and based on real-time insights. We achieve this by bringing in the optimal intersection of business, experience, and technology. With a design thinking-led approach, we constantly research and refine insurance personas, optimally orchestrate their journeys, look for points of intersection with AI, and define relevant experiences.

Services

Experience Transformation

Transform experiences for the insured, agents, brokers, and employees through digital journeys with intelligent automation. Our comprehensive web-based work management tools utilize human effort to enable AI-generated communication that increases customer satisfaction and brand resonance, apart from improving speed-to-close and ensuring accelerated onboarding.

Personalization @ Scale

Identify the requirements for data and insights, and develop the necessary capabilities to meet expectations such as anticipating client needs, enabling data-driven conversations, and providing intelligent self-serve tools. Create a framework for continuous product innovation to increase loyalty and engagement and ensure a good volume of high-value clients.

Marketing & Service Ecosystem

Design a holistic solution that integrates CRM, CLM, chat, onboarding, compliance, research, reporting, analysis, and data management. With an AI-led design, we enable marketing optimization and digital asset management across your insurance lifecycle, increasing customer retention and acquisition, reducing costs, increasing speed, and improving compliance.

Call Center Transformation

Our Call Center Transformation service enhances customer experience by integrating advanced technologies like AI-driven automation, omnichannel communication, and data analytics. We streamline operations, improve response times, and reduce costs through personalized training, process optimization, and cloud-based solutions. By focusing on scalability and adaptability, we empower businesses to meet evolving customer expectations, improve agent performance, and achieve long-term growth.

Content Supply Chain

We focus on strategizing the omnichannel experience, making most of all the touchpoints with the involved stakeholders, to improve retention. Through this offering, we define the optimal content strategy and information to be delivered through the right channel at the best time.

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