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Business-Centric Solution Accelerators
Solutions that are business-centric and trying to identify white space between various processes and bridging the gap to provided value added service, enhanced customer experience and improve operational efficiency.
Focus Area
Business solutions for efficiency and improved experience
- Provide Business solutions on Guidewire platform
- Provide ease of doing business for carrier employees
- Improve customer experience of Guidewire platform end users (insured/ brokers)
Solution Approach
- Straight through processing: Handling high-volume, low- value claims with preconfigured rules to free the adjuster’s time for complex claims
- E-Communication: Remote notification and approvals using handheld devices for checking claims without logging on ClaimCenter
- Chatbot for Claim/Policy Creation: Virtual assistant on ClaimCenter/PolicyCenter to create claim/ policy and status inquiry to reduce call center load
- Document Upload by Email: Uploading document from email attachments into GW applications using java plugins
- Concierge Service on Bing Map : Using Bing Map services for identifying loss location to help the customer with nearby service vendors like repair shop, towing services
- Vendor Utilization : Ability to view the vendor utilization of multiple vendors across the claims for a given insurer.
How Does it Benefit
- Ease of doing business
- Improved efficiency for operations team
- Enhanced customer experience
- Reduced LAE and Improved TAT
Improve business user efficiency by ~50% and enhance customer experience.
