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Automation in Insurance

Drive Intelligence, Acceleration, and Cost Efficiency

Automation can be a game-changer strategy for insurance companies. Emerging technologies such as Software Robotics, Machine Learning, AI, and Cognitive Solutions offer exciting ‘Automation’ possibilities for Insurers to dramatically improve their profit margins as well as transform customer experience. Far-sighted insurers are already experiencing success in deploying the automation strategy to their business, especially in areas such as New Business Processing, and Claims Processing and Finance – and it is fast becoming mainstream.

Insurers are turning to digital solutions to stay profitable as they battle stringent regulatory norms while managing complex portfolios in a persistently low interest rate environment. They realize the need to forge better relationships with customers to stay competent. Companies are leveraging emerging technologies, including drones, Big Data and Analytics, to transform claims processing, enhance risk management, and streamline overall operations.

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Business Automation Framework

New Business Submission

New Business Submission

Automated Submission Intake across Channels.
Automated Indexing and Routing.
Pre-qualification Checks and Scoring.

Underwriting

Underwriting

Automated Risk Data Collection.
Cognitive Intelligent Assistant for Underwriters.
Risk Quality Prediction and Pricing.

Policy Administration

Policy Administration

Automated Renewal / Non-renewal.
Continuous Underwriting.
Automated Cancellation / Mid-term Processing.

Customer Service

Customer Service

Chatbot-based Service Agent.
Attrition Management.
Automated Service Intake and Processing.

Claims Processing

Claims Processing

Automated Claims Intake.
Straight Through Processing.
Fraud / Subrogation Management.

Regulatory Compliance

Regulatory Compliance

Automated Data Preparation.
Regulatory Report Scheduling and Transmission.
Deviation Management.