Client Overview
The client is a publicly traded Fortune 500 energy company based in the United States, with multiple regulated subsidiaries providing retail electricity, natural gas, and water services to approximately 4 million customers. Despite its vast customer base, the company struggled with outdated legacy systems that hindered its operational efficiency and customer satisfaction.
Challenges
The client faced significant challenges with their legacy systems:
- Outdated Integrations: The client’s infrastructure relied on around 800 Point-to-Point (P2P) integrations that were outdated, insecure, non-scalable, and no longer supported by vendors, creating critical vulnerabilities and inefficiencies.
- Lack of Unified Governance: The absence of unified governance and standardized integration practices led to minimal end-to-end operational visibility, making it difficult to manage and optimize processes across the enterprise.
- Operational Inefficiencies: The outdated system architecture resulted in a lack of component reusability, higher Total Cost of Ownership (TCO), extended time-to-market for new services, lower visibility into business transactions, degraded customer experiences, and frequent operational instability.
