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Key Insights
Interactive

CX. Reimagined.

Customer Experience (CX) is an embodiment of the core of any relationship, whether it is with clients, partners, employees, or prospects. Our immersive CX leverages automation, conversational and generative AI, metaverse, and many other new-age technologies. This helps to transform and adapt to meet your customers’ needs.

  • We built an omnichannel digital experience for the UK’s biggest electronics retailer to engage 8.5 million+ consumers per week, driving 35% increase in annual online conversions.
  • We enabled touchless check-in across 7,500+ hotels for the world’s leading hospitality chain, improving loyalty on the strength of the outstanding experience.

Our XperienceFirst Philosophy

First experiences entail the thrill of exploring something new and unknown. An element of surprise coupled with delight. It’s something unforgettable. And that’s how our clients feel with our XperienceFirst philosophy.

We make sure that the customer is always at the forefront and also at the center of it all. Whether you launch a new app, expand your e-commerce business, or explore the virtual world of endless possibilities, we work with you every step of the way to deliver an unparalleled experience – the first time and every time.

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Accelerators & Frameworks
Recognitions

LTIMindtree is rank amongst the top agency companies globally in the Ad Age Agency Report 2024. Our creative and innovative commitment to deliver compelling digital experiences for our clients have earned us the recognition. We specialize in creative and experience strategy and marketing technology and services. Our expertise empowers clients with enhanced customer experiences to drive brand growth.

Ad-Age
Offerings
Marketing Campaigns and Content Operations
Scale and accelerate growth with end-to-end campaign management

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Design Studio
Tailored outcome-driven experiences for customers, partners, and employees
Marketing Ops Automation
Streamline your marketing workflows by putting your data to work
Reimagining Commerce
Transform your digital commerce ecosystems, strategy, and operations
Immersive Technology
Enable interactions in the virtual world with multiple immersion levels
Omnichannel Experience
Device-agnostic cutting-edge digital experiences to engage your customers
Accelerators
Fastlane Assessment
Identify use cases for an accelerated transformation journey
ARCoT Framework
Evaluate multiple technology parameters to find the right business fit
Smart Governance Assistant
Centralize governance with democratized teams and re-usable architecture
Genie On The Go
Integrated solution allows customers to securely engage, shop, use loyalty, pay, and get deliveries anywhere
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mVoyager
Deliver omnichannel user experience and tailored incentives to travel enthusiasts
Case Studies
AI-Powered Campaigns for a Financial Powerhouse
LTIMindtree's AI-powered solutions modernized the client's campaign and performance marketing strategy, reducing operational costs by 50% through automation
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Driving 3X business growth through innovative MarTech solutions for a global cybersecurity leader.
LTIMindtree enabled the client to achieve 3X business growth and establish themselves as a leader in MarTech innovation by leveraging advanced tools and custom-built solutions.
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Creating and Managing a Direct-to-Consumer Platform for a Global CPG Client
Created a cost-effective Direct-to-Customer (D2C) platform and therefore improved customer experience and brand reputation.
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Accelerated Digitalization for a Leading Global Household Appliances Brand
LTIMindtree helped client to penetrate emerging markets with varying levels of market maturity.
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Digital Customer Engagement Platform for the World’s Largest Producer of Steel Wire Products and Solutions
LTIMindtree created a user-friendly D2C platform that provided personalization and guided selling as per customer requirements.
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Unlocking Personalized Experience for Hospitality Industry
Enhancing the customer experience with futuristic technology upgrades.
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Reimagining CX with AR/ML
Enhancing customer experiences alongside combating licensing cost.
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Revolutionizing Mobility Experience
Automation led transformation to enhance end user experience.
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Resources
Partners
Meet Our Leaders
Anshuman Singh
EVP & Global Head of Interactive Business
Sujay Sen
EVP & Global Head of Interactive
Krishnan Iyer
SVP & Chief Growth Officer