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Key Insights
Interactive

CX. Reimagined.

Customer Experience (CX) is an embodiment of the core of any relationship, whether it is with clients, partners, employees, or prospects. Our immersive CX leverages automation, conversational and generative AI, metaverse, and many other new-age technologies. This helps to transform and adapt to meet your customers’ needs.

  • We built an omnichannel digital experience for the UK’s biggest electronics retailer to engage 8.5 million+ consumers per week, driving 35% increase in annual online conversions.
  • We enabled touchless check-in across 7,500+ hotels for the world’s leading hospitality chain, improving loyalty on the strength of the outstanding experience.

Our XperienceFirst Philosophy

First experiences entail the thrill of exploring something new and unknown. An element of surprise coupled with delight. It’s something unforgettable. And that’s how our clients feel with our XperienceFirst philosophy.

We make sure that the customer is always at the forefront and also at the center of it all. Whether you launch a new app, expand your e-commerce business, or explore the virtual world of endless possibilities, we work with you every step of the way to deliver an unparalleled experience – the first time and every time.

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Accelerators & Frameworks
Recognitions

LTIMindtree is rank amongst the top agency companies globally in the Ad Age Agency Report 2024. Our creative and innovative commitment to deliver compelling digital experiences for our clients have earned us the recognition. We specialize in creative and experience strategy and marketing technology and services. Our expertise empowers clients with enhanced customer experiences to drive brand growth.

Ad-Age
Offerings
Marketing Campaigns and Content Operations
Scale and accelerate growth with end-to-end campaign management

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Design Studio
Tailored outcome-driven experiences for customers, partners, and employees
Marketing Ops Automation
Streamline your marketing workflows by putting your data to work
Reimagining Commerce
Transform your digital commerce ecosystems, strategy, and operations
Accelerators
Fastlane Assessment
Identify use cases for an accelerated transformation journey
ARCoT Framework
Evaluate multiple technology parameters to find the right business fit
Smart Governance Assistant
Centralize governance with democratized teams and re-usable architecture
Case Studies
Transforming Employee Services
50% Reduction in Recruitment Gaps through Innovative Talent Acquisition Strategies for a Global Development Bank
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Seamless Learning, Smarter Operations
Transforming Learner Experience with Salesforce Education Cloud
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Scaling Smarter Campus Services
How an Ivy League University Streamlined Transit & Cut Delays by 50%
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Partners
Meet Our Leaders
Sujay Sen
EVP & Global Head of Interactive
Krishnan Iyer
SVP & Chief Growth Officer