Client
The client is a leading global healthcare and life sciences company specializing in medical devices, pharmaceuticals, and consumer health products. With operations spanning multiple regions, the company is dedicated to advancing patient care and healthcare innovation through new-edge data, integration, and analytics (DIA) platforms. As the industry faces growing complexity—driven by technological advancements and evolving patient expectations—the client sought to enhance its digital capabilities to maintain efficiency, scalability, and global operational resilience.
Industry Landscape and Market Trends
The healthcare and life sciences industry are undergoing rapid transformation, fueled by global expansion, digital modernization, and increasing regulatory scrutiny. Organizations must adapt to Cloud-based IT operations, AI-driven automation, and real-time monitoring to ensure seamless operations and compliance.
The need for scalable data platforms for healthcare has intensified, as companies grapple with technical debt reduction strategies, fragmented by legacy systems, and operational inefficiencies. To remain competitive, enterprises must streamline technology stacks, enhance system resilience, and leverage IT operations automation for proactive monitoring and issue resolution. These shifts directly impact organizations like our client, necessitating a modernized, integrated support model to unify operations and drive sustainable growth.
Need for Change
The client needed a modernized, integrated support model to unify and manage multiple tools and technologies across its global operations. Key challenges included:
- Platform availability gaps that disrupted global business operations and impacted critical decision-making.
- Complex and outdated technology stacks, leading to increased technical debt and higher maintenance costs.
- Lack of operational efficiencies with no centralized monitoring for job execution, issue detection, or error prevention.
Our Solution
LTIMindtree partnered with the client to modernize, integrate, and optimize platform support services, ensuring seamless operations and high availability. The solution included:
Reliable and Scalable Platform Services
Integrated Operating Model
Platform Modernization and Upgrade
Cross-Skilling and Training
AI and Automation-driven Transformation
Tech Stack
Azure Full Stack | AWS Hyperscaler – Redshift Database | Databricks | Informatica – IICS, IDMC, Power Exchange | Teradata
Conclusion
By modernizing platform support services, the client established a highly available, AI-powered, and cost-efficient global system that drives continuous innovation and operational excellence. With an automation-first strategy, cloud-based IT operations, and knowledge democratization, the company is now equipped to scale efficiently and advance next-generation healthcare solutions. Ongoing enhancements in AI in IT automation will further strengthen resilience, optimize costs, and unlock new opportunities for innovation in the evolving healthcare landscape.
Ready to modernize your platform support services?
Learn more about our Data & Analytics services, Contact us at: data.analytics@ltimindtree.com
