By: Chandan Ghosh, Automation Expert and COE Head - Intelligent RPA Practice, LTIMindtree

Forward-looking businesses of today are riding high on new-age technology to overcome organizational challenges and deliver the best end-user experience. Hyperautomation is an approach that provides businesses to rapidly identify, assess, and automate repetitive, manual, and rule-based tasks using technology, such as robotic process automation (RPA), low-code application platforms (LCAP), artificial intelligence (AI), and virtual assistants. Gartner forecasts that the software market enabled by hyperautomation would inch close to $ 600 Bn by 2022.

Are you wondering if your organization is up to speed with modern-day hyperautomation? Are you contemplating the pros and cons before moving forward? LTIMindtree’s deep expertise has helped 120+ high-value clients worldwide to improve their business and generate significant ROI. Find out how project managers can enhance productivity through hyperautomation and how they can leverage this new technology to generate better ROI and create great customer experiences.

Hyperautomation solutions are fast, accurate, easy to implement, don’t have common technical challenges, are easy to understand, and deliver consistent performance. Since they are based on predefined rules and can easily automate mundane tasks, they are also reliable. Thus, leadership and employees can quickly shift focus to complex assignments and high-value tasks, optimize processes, and make faster decisions. In effect, organizations can position themselves better in a competitive landscape.

Why use hyperautomation? What are the advantages?

Automate day-to-day ops to achieve freedom

Effective project management involves ensuring timely delivery and continuous improvement. For example, you can assign rules to emails on MS Outlook. You can create rules that categorize and move emails to different inbox folders. You don’t have to read each mail to understand the context and group them by category. The time you save helps to you do other things. In an organization, similar endeavors translate to higher levels of autonomy, faster time-to-market solutions developed by an organization, quicker TAT, and improved employee morale.

LTIMindtree’s hyperautomation consultants identify a list of business processes ranked by business priority. Then, they perform detailed due diligence and a feasibility study. From the conclusions derived, an end-to-end automation solution is tailored to the business problem. LTIMindtree also provides pre-packaged business solutions catering to industry verticals and horizontal functions. These solutions utilize best-in-class technology, such as RPA, workflow engines, chatbots, AI, ML, and OCR. LTIMindtree’s team also ensures the optimization of a process before automation, leading to end-to-end process automation.

Obtain higher ROI through our expertise

Hyperautomation can be leveraged to deliver seamless, end-to-end automation of tasks such as data entry, reading relevant data from documents/images, excel operations, rule-based decision-making, rule-based approval/rejection/follow-up, etc. With hyperautomation, it is possible to achieve 10x speeds than humans while completing such tasks. It also complies with third-party and in-house tools to ensure easy integration. LTIMindtree worked with a US-based insurance major to ensure ~50% TAT reduction, achieving 98% business SLA and nine million+ cumulative savings that translate into higher ROI.

LTIMindtree’s hyperautomation capabilities range across various functional areas. These include engineering technology, security services, trade and treasury, consumer banking, fiduciary, markets, compliance, finance, risk, etc. Thus, LTIMindtree’s hyperautomation solutions are easily accessible and industry and tool-agnostic. LTIMindtree’s extensive use cases with hyperautomation design, development aspects, and domain expertise in core industries are widely accepted. LTIMindtree has created bespoke, easily configurable, scalable, and reusable solutions. Thus, project managers can easily find the right solution for their industry or domain, analyze them, and quickly start a project. Some of these solutions are domain and tool-agnostic, ensuring greater flexibility and lower costs while implementing hyperautomation.

Achieve business goals with reliable expertise

LTIMindtree was selected as the preferred vendor to improve the operational efficiency of the processes in various industry verticals like energy and utilities, BFSI, manufacturing, media, and telecom, as well as healthcare. In addition, LTIMindtree has in-depth expertise in evaluating RPA tools, recommending the right tool based on the use case, and designing a proof of concepts (POCs) across multiple lines of business (LoBs). This expertise is leveraged to define guidelines and templates for new processes. LTIMindtree’s hyperautomation capabilities, backed by integrated ecosystem IPs, tools, frameworks, plug-and-play bots, and a great talent pool, expedite overall implementation and execution time to 5-10% compared to industry standards.

LTIMindtree achieved 1.3 million+ net annual savings, ~59% reduction in processing time, and saved 44,700+ human hours for a client in the energy domain.

Effective resolution of business problems through best practices

Based on LTIMindtree’s rich experience, standards, governance, and guidelines, a list of best practices has been crafted and compiled over the years to ensure data security and compliance. These have been very effective while designing and executing hyperautomation. LTIMindtree leverages these while engaging with clients to ensure seamless delivery and project completion.

Conform to high-performance standards

LTIMindtree offers a well-defined standardized framework – BOT Development Framework. This robust framework helps developers to build quick and efficient bots. It uses mature and standard technologies available in the market. It also meets all compliance requirements, coding standards, hyperautomation standards, etc. LTIMindtree strives to minimize micromanagement of activities and is open to dynamic governance of the entire process. This ensures continuous improvements and more precise outcomes.

Thus, non-compliance, excessive automation rework, and high maintenance are easily avoided.

Automating processes uniquely and quickly

Integrated Ecosystem IPs, tools, frameworks, plug-and-play bots, and a stellar talent pool augment LTIMindtree’s unique approach. LTIMindtree’s framework enables proper ideation, vetting the use cases, prioritizing them based on business needs, and then finalizing them for automation. During the actual automation, this unique approach ensures the momentum is sustained. It also paves the ground for seamless, continuous, and quicker automation.

LTIMindtree also offers pre-packaged business solutions, which can be readily used for various industries. This ensures wider reach while automating processes. In addition, LTIMindtree utilizes ready-to-use plug-and-play bots or components, which helps reduce the cost of development and duration and yields better ROI.

For a critical client in the finance space, LTIMindtree automated 250+ use cases and deployed 300+ bots, resulting in a 35% increase in customer conversion rate, 30% release in the workforce, and 45 million in savings over five years.

Identifying problems through dedicated assistance

Project managers must be able to monitor performance on demand. This requires a centralized tracking and reporting tool. This tool must provide enterprise users with an executive dashboard that delivers a “single version of the truth.” LTIMindtree, in a first-of-its-kind venture, offers a shared service called IBOC (Integrated Bot Operation Centre). It is tool-agnostic, allows streamlining support, and helps monitor bots deployed during the hyperautomation implementation. It also leverages data analytics and provides high flexibility to customers. LTIMindtree also provides a 360° dashboard for monitoring the entire automation ecosystem. This enables value realization with views for leadership, business, and IT. In addition, LTIMindtree ensures that all clients have access to 24/7 support. A dedicated team of hyperautomation consultants and domain experts provide this support even after completing the project.

Advantages of hyperautomation for internal teams

Increased accuracy, consistency, and quality

Both project managers and teams can escape the monotony of repetitive and uninteresting tasks through automation. Hyperautomation solutions can also help check errors in repetitive processes and tasks, ensuring consistent quality.

Improved decision-making and morale

With more time available due to automation, leadership, and project management can dedicate time to more critical tasks. They can hold high-value strategic discussions. Employee morale is also boosted due to reduced workload and work-life balance. In addition, LTIMindtree’s unique thought and execution leadership empowers project managers to handhold customers, hold fruitful discussions, deliberate multiple POVs, and assist in defining the best strategy.

Yield better customer experience

Hyperautomation empowers project managers and leadership; in turn, the organization becomes more open to changes in business processes. The quicker this is done, the easier it becomes to address issues and requirements. For example, a bot can access and retrieve FAQs easily. After that, it can efficiently respond to a customer. The customer doesn’t have to wait for long to get answers.

Ensure continuous performance

Unlike humans, bots don’t suffer from fatigue and are always on. Also, organizations can use hyperautomation to boost their business continuity plans. If outsourced services are offline, bots can handle these tasks to ensure your business never sleeps.

With time, human engagement with technology has increased and will continue to create transitions in how business evolves. Interaction including prospective clients, within and outside an organization, is changing rapidly. As a result, various technology-based enablers offer a company growth and development options.

Businesses must embrace these enablers to stay competitive and closely aligned with the latest trends. At LTIMindtree, hyperautomation remains a crucial area of interest and investment. LTIMindtree’s core DNA focuses on cultural alignment with clients and partners, not just on governance mechanics and price.

We are looking for ways to help all kinds of businesses evolve. We believe collaboration and partnership are the way to a better world, and keeping a long-term view of relationships with clients is the best foot forward for businesses to grow.