Rakesh Kumar

Rakesh is a thought leader and expert in the IT service management and SIAM (Service Integration and Management) space. He has an overall experience of more than 18 years in IT services, ranging from design, implementation and transition, to delivery and presales in ITSM, SIAM, automation, and tools, across the globe. He is a published author, blogger, and speaker in ITSM forums. He has co-authored the book ‘Making SIAM Work,’ – the first handbook for SIAM design, implementation, and operations.