Digital Commerce Experience Transformation
Leading the way to innovation with automation and lean adoption
Build memorable experiences across multiple touchpoints: For customers, it is not just about shopping anymore, they want to experience the brand. We have launched commerce channels for brands across geographies using our proven agile delivery model, and we help them run their brand by leveraging our differentiated service models.
As a digital anchor partner, we offer end-to-end services from idea to execution and run. We design and deliver experiences in the digital commerce area for manufacturers, vendors, distributors, professionals, and consumers.
At LTIMindtree, we have 15+ years of experience in the e-commerce domain and have delivered implementations using COTS products and custom solutions. We have a dedicated CoE (Center of Excellence) that continuously focuses and invests in building solutions and accelerators. Our strong partnership with product vendors helps to get early access to the product features and exposure to their roadmaps. We get continuous support from the product organizations to deliver the projects on time with product-level quality.
We have a world-class digital collaboration lab, "Digital Pumpkin" where we co-innovate solutions and run ideation and design thinking workshops to solve customer problems.
A well-defined support and operations for the experience platform are mandatory to provide a consistent and superior customer experience. We have a global support model to take care of the platform in an onsite and offshore execution model to get an undue cost advantage. We have a catalog of services to pick and choose on a need basis to meet the growing demands of the customers. We have frameworks, templates, and scripts to support the peak sales period. Our services for the peak-period support covers assessment, planning, preparation, support, and post support.