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LTIMindtree’s Full Stack Digital Operations (FSDO) enables enterprises to reimagine their IT as a Business Transformation Enabler by adopting Digital & Cloud Ways of Working to manage technology & operational diversities.

LTIMindtree has one of the industry’s most mature IT operating models. Over 25 years, we have partnered with some of the world’s largest and most complex IT estates. Our real-life practitioner perspective enables us to build a purposeful IT operating model that shifts towards a Continuous Everything Paradigm to deliver experience-centric and business-aligned services. FSDO is built to enable enterprises to make fact-based decisions on balancing the cloud conundrums of velocity-to-risk, cost-for-performance, and agility-to-control, thereby accelerating and enabling the full realization of target outcomes.

Tenets

FSDO breaks operational data silos and provides contextualization, observability, and visibility across IT operations.


  • Platformize-Ops – Digitize and digitalize operations by integrating tools, processes, and data sets across the service value chain and drive value discovery by implementing AI/ML

  • Synergize-W2O (Ways-to-Operate) – Re-organize teams to work in symbiosis with technology (virtual engineers) and intentionally designed PODs to manage interdependencies across distributed systems to achieve hyper-collaboration and drive hyper-automation

  • Productize IT – LTIMindtree‘s FSDO adopts the Service Level Objective Development Lifecycle/FinOps framework process as a common language between business and IT.

  • Harmonize-Tech – Adopt, converge and diverge cycle; LTIMindtree’s engineering ops drives adoption and convergence of technology products to realize full value and then continually diverge to innovate or co-create business solutions to meet the changing demands

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Managing Diverse Needs

With tool-agnostic and ultra-pluggable functions across operations, modernization, engineering, and ways of working and managed services, LTIMindtree has devised unique offers that help organizations adopt and manage IT to unlock limitless potential.

Purposeful Transformation Strategy

Tailored IT operating strategy with measurable outcomes in line with business needs.
Cloud | Data | Digital | CX | Industry

Native Engineering

Speed, automation, efficiency & industrialization with agile methodologies.
SRE | DevOps | Application | SecOps

Data & Analytics

Build an intelligent and modern data ecosystem to support customer outcomes.
AI/ML | Digital ITOPS

Cloud Ways of Working

Inspire and enable innovation with prioritization of people and culture in a workplace of the future.
Centre Of Excellence | FinOps | Pie-T Shape skill Management | Hyper Collaboration

Autonomous Platform

Proactive, predictive management of applications, data, and infrastructure using an AI/ML-based platform.
Digital | ITOPS

LTIMindtree Differentiators

  • Domain, Data Source & Tools Agnostic Platform
  • TRUE Sight – End-to-end contextualized visibility across the service value chain
  • Unified IT Operations – Common Operating Model for Enterprise IT Services (ALM, Infrastructure, Security & Workplace Operations)
  • Engineering First Mind-Set to drive Resiliency for Reliability (R4R) at Scale
  • Automate-Everything Approach to Drive Continuous Optimization
  • SLOs (Service Level Objectives) Centric Operations

Value Proposition

LTIMindtree’s O2T offering for IT operations re-pivots operations into “Business-infused IT Operations.” FSDO provides IT operations transformation across four key dimensions: Operations, Technology Landscape, KPIs, and personas. FSDO can help with

30-40%

Work Volume Reduction

60-70%

First-level Resolution Improvement

40-50%

MTTR Reduction

30-40%

Faster Technology Upgrade / Modernization

25%

Time Back to Engineers

1.5 times

User Experience Index Improvement

Value Proposition

1. O2T Model

We leverage the Operate, to Transform model to deliver amplified outcomes with our IT-managed services. It covers:

  • Operate
  • Do lessDo fast
    • Eliminate manual, repetitive work
    • Automate tickets/ requests through Virtual engineers, tools, digitizing workflows
    • Focus on faster resolution and reduced mean time to resolve (MTTR)
    • Automation- led incident resolution
    • Intelligent transaction monitoring
  • Transform
  • Do moreDo better
    • Improve KPIs
    • Improve persona productivity with persona-driven support
    • Simplify the process with proactive problem management
    • Technical debt reduction

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