Customer Service
Utilities are witnessing a massive shift in customer engagement needs as customers turn into prosumers, markets get deregulated and their overall customer expectations of better engagement across lifecycle and channels.
LTIMindtree is working with leading utilities to drive digital transformation across the entire spectrum of customer services – from experience transformation online, customer analytics, contact center transformation, Meter to Cash optimization and Customer Information System (CIS) transformation.
LTIMindtree brings in multiple capability COEs and practices to deliver on experience transformation for Utilities customers – UI / UX measurement & design, digital / web / mobile development, advanced analytics including LTIMindtree’s Fosfor Data products and Intelligent Enterprise capabilities in SAP CIS and Oracle CC&B to help re-imagine how utilities engage with.
Our Capability
CIS Implementation
Customer Experience transformation
Customer Analytics
Meter to Cash
Resources
Smart Metering Integration for a Power Company
Improved Bad Debt Collections for an Electric Utility
Online Web transformation for a Nuclear Power Company
Cognitive customer care services for a Multinational Organiz...