Information Services Group (ISG) has named LTI a Leader in Artificial Intelligence for IT Operations(AIOps) – Mid Market in their 2020 ISG Provider Lens™ Intelligent Automation – Solutions and Services report for the US. The report mentions that LTI through its Mosaic AIOps platform, has a next-gen platform for intelligent enterprise IT operations, which helps enable optimized operations and effective problem management through AI-driven cognitive and intuitive features.

Manoj Chandra Jha

 

Lead Analyst, ISG

The author, ISG lead analyst Manoj Chandra Jha said, “LTI’s IT operations platform empowers and simplifies a customer’s complex infrastructure landscape through AI and machine intelligence (ML)-led automation services. The firm’s overall capabilities cover integrated monitoring and management, optimization of IT resources and helping clients reduce their operational expenditure. It has a strong focus on building internal IPs around autonomous IT operations and the automation-as-a-service segment.”

The report also highlights LTI’s holistic approach in setting intelligent IT operations through a potent mix of products and services. With their 3-step approach to enable pragmatic, contextual and AI driven IT operations is finding success among their customers.

LTI’s IT operation platform enables clients with automating service deck, L1 and L1.5 task for high complex IT landscape. It provides intelligent event processing, automated alert triaging, out of the box reporting,self-healing capability (zero-touch) & guided ticket resolution (one -touch) using purpose-built, contextual cognitive engines. The overall platform reflects the robust AIOps capabilities from autonomous IT operation perspective.

LTI’s Mosaic AIOps, a core component of the platform, captures asset telemetry data, correlates to suppress the noise and raise only actionable alert with a single pane of view of overall health of IT ecosystem. It’s guided resolution is a cognitive triaging and remediation solution that provides real-time classification of ticket to recommend problem categories & corresponding SOP with AI-generated confidence score to assist the smart think force with appropriate prescriptive solutions, while also rendering the ability to trigger automated workflows to achieve one-touch automation.

Mosaic AIOps orchestration module enables clients to drive end-to-end automation of IT processes and tasks with the capability of integrating with multiple tools and systems and allows users to easily design (with drag & drop from reusable library), configure and execute tasks and workflows with real-time traceability and observability.

The Discovery module of Mosaic AIOps, provides Machine Learning driven IT Operations Analytics capability that enables continuous discovery of automation opportunities. It also enables clients with process improvement and helps clients build the right automation roadmap to increase the operational efficiency.

LTI helps set up Artificial Intelligence driven IT Operations for its customers providing enhanced monitoring, alert triaging, automated healing and improved turnaround for IT issues. The firm’s AIOPs practice offers IT automation consulting, proof of concept (PoC) and automation implementation services.