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    Pega Partnership
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Build the roadmap for your Digital Transformation Journey with Pega


Change is inevitable, and traditional marketing tactics and digital engagement strategies have no place in modern customer experiences. According to Pega, the average campaign in any market gets less than a 1% response rate. When you use a sales-first approach, by the time it’s received by your customers, it’s rarely relevant. Acting with empathy is what changes the equation.

As Pega’s Gold Level Partner – choose LTIMindtree for Pega. We can maximize the value of your engagement and automate processes to transform your customer engagement strategy.

We help our customers across industries to become more agile and flexible with minimum business upheaval. Our deep and broad BFS expertise and business solution capabilities focus on driving customer experience, process efficiencies and regulatory compliance.


Better Customer Engagement

  • Engage with Empathy
  • Adapt Instantly
  • Retain proactively


Improve Customer Service

  • Handle more volume
  • Reduce Cost
  • Personalize with AI insights


Automate with Intelligence

  • Build fast, build for change
  • Automate anything
  • Boost productivity

LTIMindtree Canada Drives Business Innovation and Helps Realize Business Aspiration

Co-create inventive products and solutions to tackle industry specific issues and regulations

Target diverse markets to broaden reach and secure conversion

Improve customer engagement with personalized, unified, empathetic messaging

Achieve cost benefits through automation of process & reduce the burden on back-office operations

LTIMindtree Pega Key Benefits

Client Success Metrics

Global Financial Institution

Streamlined KYC Profiling for Global and Local profiling

100%
Regulatory compliant platform
4x
Number of customers profiled every
50%
Reduction in due diligence duration

Global Bank

Pega Smart Dispute – Unified Solution for Handling Entire Mastercard and Visa Disputes

100%
Support for multiple brands & product line within the bank with dashboard, reporting and tracking system
>25%
Costs saved

Leading Global Consumer Goods Corporation

Pega based Orchestration of Data Management with SAP integration

1060
Man hours/month saved
800Mn USD
Saving increased
500 Mn USD
Reduction of opportunity loss

Large Insurance Provider

Omni Channel Platform for Customer Services

40%
Reduction in avg call handling times
20%
Reduction in redundant processes
2%
Increase in retention

Industry Solutions

Certificate of Insurance

Certificate of Insurance

Our solution combines the power of Pega and the capabilities of smart automation, to truly digitize the post-sale policy servicing processes for insurance firms.

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Certificate of Insurance

Our solution combines the power of Pega and the capabilities of smart automation, to truly digitize the post-sale policy servicing processes for insurance firms.

At the heart of our solution is a sleek self-service portal, which promotes the processing of policy update requests of customers automatically through straight through processing. Use of an intelligent Pega Chatbot engine and NLP enables automation of customer queries and FAQs. The inherent multi-channel capabilities of Pega enable a seamless switch over to Customer Service Representative (CSR) capabilities for queries that need human interaction.

While the use of self-service channel provides significant operational cost savings to insurers, smart automation using Chatbot and NLP capabilities enhance the experience of customers considerably, especially that of the Gen Xs and Millennials!

Disability Claims Management

Disability Claims Management

The Ruletronics solution for Disability Claims Management drastically reduces the turnaround time while increasing efficiencies and experience, thus unleashing the true potential of the Pega Digital Process Automation platform.

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Disability Claims Management

The Ruletronics solution for Disability Claims Management drastically reduces the turnaround time while increasing efficiencies and experience, thus unleashing the true potential of the Pega Digital Process Automation platform.

Our solution manages end-to-end Short-Term Disability (STD) and Long-Term Disability (LTD) claims for insurers and Third Party Administrators (TPA), with early claim intervention strategies that reduce the claims management lifecycle and decrease disability duration. The solution leverages pre-built guided processes, official disability guidelines, omnichannel communications, e-forms (powered by DocuSign), e-payments via PayPal, Fitbit integration, dashboards and performance reports.

Life Sciences Product Launch & Lifecycle Management

Life Sciences Product Launch & Lifecycle Management

End-to-end automation of Product Launch & Lifecycle management builds oversight and visibility across departments by orchestrating processes across existing systems and people

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Life Science & Health Care

Our Healthcare and Life Sciences SMEs have supported large scale Pega® implementations at leading healthcare clients in the US and have knowledge of strategic applications on:

  • Pega® Customer Services
  • Pega® Care Management
  • Pega® Health Care Industry Framework
Workflow Orchestration around legacy & ERP System

Workflow Orchestration around legacy & ERP System

Custom workflow maintenance and orchestration of data from multiple disparate sources required in all SAP ECC boxes, leading to high cost of maintenance, and high cost of change management

Tools and Accelerators

KYC Remediation for BFS

KYC Remediation for BFS

The Ruletronics KYC Remediation Accelerator is created to help financial services and insurance firms simplify the bulk remediation of their KYC files. The accelerator is built to complement Pega’s industry-leading KYC solution Pega® Know Your Customer strategic application.

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KYC Remediation Accelerator for Pega® Know Your Customer (KYC) Application

The Ruletronics KYC Remediation Accelerator is created to help financial services and insurance firms simplify the bulk remediation of their KYC files. The accelerator is built to complement Pega’s industry-leading KYC solution Pega® Know Your Customer strategic application.
It supports the entire remediation process, starting with the import of client and counterparty data to document collection and entity classification (local and global), right till the KYC profiling.

With robotics-powered Pega capabilities, we are now able to elevate process efficiencies of bulk remediation to a whole new level by carrying out fraud checks in the background.

The addition of BOT manager to the accelerator presents the real-time processing of data, and pictorially depicts management consumption using fusion charts.

CLM Accelerator - Digital Commercial On boarding

CLM Accelerator - Digital Commercial On boarding

Omni-channel integration and use of OCR, NLP, ML. Straight through processing and automation for better UX and turnaround time during Onboarding

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CLM Accelerator – Digital Commercial On boarding

Even in this digital era, most commercial onboarding is a laborious manual process still done offline by the middle and back office teams. Client experience is further impacted by the lack of process awareness, the various sets of documents required, and the extended due diligence.

Our self-service accelerator supplements Pega’s client lifecycle management strategic application by empowering the customer with a guided self-service workflow, thus enhancing experience. The solution provides insights around the required documents, ensures that data captured is right the first time through NLP, performs document validation capability through OCR, and keeps the customer informed on the progress of their application. The solution can be easily extended to leverage multi-channel support such as help-on-demand, and to connect to the agent via WebChat to enable faster turnaround time and also provide the customer with a wow factor!

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    Resources

    Video

    Video

    LTIMindtree’s Certificate of Insurance Solution
    Video

    Video

    LTIMindtree’s IDD Compliance Solution
    Case Study

    Case Study

    LTIMindtree delivers E2E Master Data management solution for a leading Consumer Goods Corporation
    Case Study

    Case Study

    LTIMindtree Transforms Sales Automation for Leading Auto Insurer
    Case Study

    Case Study

    LTIMindtree Accelerates Email Automation for Global Asset Management Service Provider
    Fact Sheet

    Fact Sheet

    Fast Facts
    Fact Sheet

    Fact Sheet

    Certificate of Insurance
    Fact Sheet

    Fact Sheet

    Disability Claims Management
    Fact Sheet

    Fact Sheet

    Insurance Distribution Directive
    Fact Sheet

    Fact Sheet

    Know Your Customer
    Whitepaper

    Whitepaper

    Orchestrating an Effective Operating Model for RPA
    Infographic

    Infographic

    8 Reasons to adopt Robotic process automation
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