LTI Recognized as a Leader in ISG Provider Lens™: SIAM/ITSM 2020 Study for US Market
LTI has been recognized as Leader amongst System Integrators for ServiceNow Products and System Integrators for BMC Software Products. LTI has also been recognized as a Rising Star in four segments – Business Value Service Management, Service Operation & Delivery, Service Design & Transition and Sourcing Information Management.
Commenting on LTI’s recognition, Jan Erik Aase, Director and Principal Analyst for ISG, said “With one of the most comprehensive SIAM blueprints in the market, LTI’s offering enables clients to migrate from operations management to Digital ITSM. While helping clients to re-invent the IT services ecosystem, LTI is the right partner to build an Enterprise Service Management (ESM) platform for data-driven organizations in the 4th Industrial Revolution.”
Key Highlights from the report
- The research cited LTI’s focus on providing cutting edge and NextGen Service Management products & services and highlighted LTI SIAMNxt and LTI Digital ITSM4 offerings, SIAM & ITSM Center of Excellence and extensive use of emerging technologies as key strengths.
- ISG recognized that LTI supports latest technology trends, including digital platforms and services, the cloud services, the blockchain and the IoT ecosystems to drive value-oriented delivery through its SIAM/ITSM offerings.
- Leni – an NLP-driven virtual analyst with the ability to conversationally access information and insights, along with LTI’s AI-powered converged analytics & automation platform Mosaic and Intelligent RPA, was recognized as a key strength. area, thus recognizing the pivotal role that LTI plays in the Service Integrator market.
- ISG recognized LTI’s strong experience and capability in ServiceNow and IPs related to ServiceNow viz. DELIP (for feature rich UI design) and SPEED (rapid deployment toolkit) as a key strength.
- ISG recognized LTI’s strong experience and capability in BMC across Helix and TrueSight suite of products.
- ISG also identified LTI’s thought leadership as one of its key strength as its SMEs are recognized as thought leaders in SIAM/ ITSM, including one author who is part of ITIL®4 best practice guidance authoring team, and a speaker in various ITSM forums.
