MIRA – LTIMindtree Cognitive Service Assistant

New advances in technology (Artificial Intelligence, Machine Learning, Big Data and IoT) continue to alter the relationship between the hospitality industry and its guests. In this digital age, customers have a strong do-it-yourself mindset, wanting to find answers to service inquiries fast, on their own terms and anytime. Especially in the new normal, contact less service request delivery is a critical element of the hospitality experience.

During a typical hotel stay, guests often seek room service assistance to order food & beverages, housekeeping assistance to get their bed done or the front office assistance to get information related to their stay. With the advent of the digital era, however, hospitality service providers often find themselves in a fix trying to get an ideal mix of technology and the human factor. While having a human touch is important, globally consumers are increasingly looking for a better digital guest experience.

The real challenges in serving such customers are; how to personalize the engagement, identifying service categories, applications and use cases that can drive business results and how to maximize the likelihood of success. Here comes MIRA, an AI solution for hospitality industry that automates in-room guest service requests using in room cognitive assistance via a virtual assistant.

What does MIRA do?

MIRA is LTIMindtree’s intelligent in-room cognitive assistant.

MIRA uses voice enabled AI technology to serve in-house guests by automating room services requests and its fulfillment using virtual assistant that interacts with guests in natural language
In-room services may include:

• Food/ beverage ordering
• Laundry services
• Entertainment/ recreational activities
• House-keeping services
• Personal concierge services etc.

MIRA can not only solve your clients’ mundane queries, but also can take their order, provide them with the services your organization provides, and handle their complaints.

MIRA provides a highly personalized experience by integrating with your Customer360 and personalization ecosystem. She uses NLP and Machine Learning algorithms to understand and learn customer preferences throughout the customer journey and captures additional customer preferences to further enrich the customer profile.

MIRA saves cost, improves productivity, and enhances customer and employee experience without compromising the human factor in client-care interactions.

You can have MIRA integrated with your organization’s mobile application or provide MIRA as a stand-alone interface to your guests/clients.